Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, in fact, I would only put 4 stars, painted and glued with a crooked steam engine, the coupling should be glued, some of the details are packed.
Very nice and arrived fast
Пришло быстро,спасибо продавцу за оперативность и точность. Во время перевозки деформировалась коробка,хотели дарить ребёнку- досадно((
Everything is beautiful, I recommend, clear trains. delivery is super fast!
Małe ale piękne
Very nice train. Looks atmospheric. Made well. Im happy
llego en una semana.viene e una cajita y por separado. luego se pueden juntar todos.son chulisimos aún que no es un tren muy grande,más o menos del tamaño de un lápiz,un poquito más grande pero es muy bonito.
Cute, wooden, drawing (a little lubricated, but nothing. You can see the sweats of glue, but you can clean it, before the New Year's decor is beautiful. The boxes are beautiful, but they came crumpled. T. K. Packing-pupirka in 1 layer, it is better to pack
It's just lovely☺☺☺
The quality is excellent. Packed well
Small cute made of wooden really sweet for Xmas
It was smaller than i thought but 5 stars for the cuteness ( 1 hand length)
Cute medium quality decor, arrived with notable defects; packed in polythene without navel and hilly packing box with thin plastic lid. Lots of chips. The money was returned.
Little but very nice I love it. It came to me super fast
It corresponds to the image, arrived ahead of schedule.
didn't receive the snowman.received the other items.
The product is Ok. Time was pretty fast. The problem is, the postal company didn't want to deliver me at my home address. Both store, and AliExpress, via dispute, have misunderstood the problem. They find it appropriate that a ría package company does not deliver at home and force the buyer to move 30kms for a small package. I 've bought enough on AliExpress, but I'm not going to do it anymore while they operate with that postal operator.
Perfect! The pieces go loose so that you
Lovely, I loved it! It's wooden with all the details that ae appreciate in the photo and looks great under my little Christmas tree!
I don't even know what to say. It is not worth the money that the store asks. Everything is not reliable and flimsy.
Very nice, a little + small than what I thought but the details are nice and well finished
Them opravdu Krásný without VAD, hezké detaily. Předčil očekávání!
Is a bit small but very beautiful
Received in 20 days, fast delivery. Good follow-up. As you can see in the photo. It's made of wood, well-structured pieces and with hooks so we can join whenever we want. Packed in bubble paper to avoid deterioration in transport. Good product and store.