Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm pleased with the purchase. Can't wait to hang them on my Christmas Tree. Lovely decorations.
Very nice. They're not very big, but they're ideal.
They're small but they're fine. Pretty happy. Sent fast
Arrived in 3 weeks in Kiev. Although the estimated delivery time was longer, so pleasantly surprised. By quantity all clearly, the quality is excellent
Thank you, they are very cute
Perfect and received in 2 weeks
Good toys, very satisfied with them!
The perfect product, such as the description and very well packaged. The shipment very fast. Very happy
One of the fastest deliveries with Ali, while buying at the sale of 11.11. Packed reliably, the quality is excellent. I did not communicate with the store, there was no need. For the goods thank you very much
Very cute decorations!)! Belarus came very quickly, in 13 days.
Just the right size and all complete. No breakages. Arrived quickly. Wood is not treated so they can be painted/sprayed to match Christmas colour scheme. Very happy with these.
Very beautiful! Some where is not very high quality, but still beautiful
Nicely done, subtitle and designs are embossed. Damage, with only one side. Pack came in two weeks
very nice wooden ornament for christmas. i recommended
It arrived earlier than expected and they are very nice excellent work
Lovely toys, light, beautiful
They are very nice and elegant. They 've arrived in Spain in 1 week. Very happy.
Beautiful! I love it and super fast shipping! Thank you very much
Пришли в Ригу за 3 недели. Оказались мелковатыми :( Надо было размер внимательней изучить.
They are very cute and good material, ideal for small trees. I arrive quickly to chile I recommend
Small but beautiful
Product shipped and received in about two weeks. Compliant with the announcement
Very fast shipping. Goods consistent with the description. I am very glad.
Very beautiful and neat figures!
As seen, very beautiful, packed in nice wooden box. Fast delivery, packed with care. I recommend