Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality product. Has many functions. The only thing not liked, is magnet Q puts on Rim Bike, because it is very tight, then you will probably have Rapar a little plastic can fit the two little pieces. But otherwise, super recommend. Arrived in less than 30 days in Óbidos-stop-
It is well received and even before the estimated period I highly recommend. All right.
All kind pratsiu. at the same time proikhav 50 km. The truth is that it's a dableclae.
se ven bien, bien empaquetado y buena presentación
Excelente producto buena comunicación con el vendedor...
Good product excellent, conditions arrive at the expected facha
In strict strictness everything well saved the detail of my country's commending services, rather slow. But in case they are very good products and the same of the photographs
Good product..... Arived safely......recommend
excelente producto, viene tal cual se muestra, recomendado
It costs a lot to install, there has to be the exact distance between the iman and the sensor to make it work
The speedometer satisfies me. Instruction in English (Russian no). The installation took 10 minutes. it is necessary to consider that when installing the extension between the sensor and the magnet should be no more than 1-2mm.
A small instrument, the numbers are clearly visible, the speedometer has not yet checked.
Delivery to Lenin, RT, was 44 calendar days. Order Time: 12:49 Apr. 03 2021 // arrived at delivery office 2021.05.17 13:50. Speedometer is made qualitatively, the same on WB cost about 1000 R. Pay attention to the gap between the sensor attached to the plug and the magnet attached to the spoke. The gap should be straight back to back, thick with the tip of the needle, otherwise it does not show. I learned about this moment in yutuba. Exposing wider information does not read. When you glue on the plug, do not worry that the Scotch is very tight, you can safely unglue and glue above or below, and after docking with the plug, you can use the use the speedometer itself is small, in the photo the comparison with a 45mm diameter clock. Will write questions on helmirgdoginbox. ru store and recommend!
I had this before and perfectly. So i bought again. Good price, good store very fast delivery.
Received the product, same as the description, the bad 83 days to receive it I placed the order on 10 February 2021.
Same as publication, well material, complete kit with sensor and adapter
As in the description, it came quickly, everything is whole, it works, the instruction in English, I'll put-I'll unsubscribe how it works on the bike
It came safely and safely, well packed. Works correctly, shows up. Before that I bought the same, from this store, works perfectly, drove off for two months, and very pleased. This one took a brother as a gift. Seller recommend!
Computer fire, works perfectly, full set, the quality is excellent. The only negative, very long delivery.
All tip top. Goods good arrived. Fast delivery.
Produto entrega o q promete.
Everything is cool battery in the kit came quickly!
Installed true clearance must be 3mm
Very good, delivered fast and with great quality
Velocomputer came to Brest in 25 days. Already time to try: there is a feeling that with the correct indication of the length of the circumference of the wheel slightly overlooks the testimony compared to the GPS-navigator. And so everything is OK-the bike computer works.