Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The only thing is that I order a small size but the quality is very good and super fast shipping
Bien
Very good but my cat spider it
Love it! Before and after picture.
Excellent super and very very fast thank you
The goods came wrong I ordered on the corner sofa
Fast shipping. The quality is good, although I did not expect that such a thin material (like elastic leggings). I'll put it on the sofa. In general, I am happy.
very nice thanks store till next time fast delivery
Well, the delivery was quick.
Nice color quality fabric
Perfect, you have to be right with the size and to be the first time made me adjust it to the sofa and it has become excellent
Very quickly delivery, as what is possible
It took a little while but fine, and they look beautiful. They're the second ones he bought but different color.
It looked great!
Product matches description. Delivery in Spain in 4 days. Easy placement. Do not mix another garment with the first wash as it distills. 100% advisable. Thanks to the store.
Arrived fast. Excellent quality. Communication with the store was very fast. Highly
Cases came quickly, if you follow the instructions all right, just pull on, well stretch
Very nice fabric, pull only need to be neat, looks nice. the color matches
très bon
Amazing and just ordered more before leaving this feedback. Fits perfectly just get the measurements correctly and don’t worry about L shape sofas it’ll fit nicely.
The covers arrived quickly, and are very soft to the touch. Good quality of products. I recommend it.
A very good rendering if we do it. For my part my sofa is dismantled in three parts, which allowed me to fix the covers well and especially tender. The rendering is exceptional for a sofa that was going to leave at the landfill. A great product but that poses with patience and rigour.
Second time order, now fits prefeitamente on my couch. Made me missing more coverage for a pillow in L the same color. Notice that the sofa is 3 places but was accurate cloth 4 places. Is important measure sofa before make the order.
Thank you very much. The parcel came in two parts. The order for two cases (corner sofa), having received one zaponikovala, thought deceived, listing with the store it turned out that in the Mail there was a second the got it all. There if the parcel is more than 2 kg, comes with two tracks. I didn't know that. Very davolna, it came in 3 weeks, tracked, communication with the seller active! Recommend.
Very elastic fabric, very nice color, meets my expectations. An hour and a half to get it right.