Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay. The cover came up.
2 недели до М.О.,все отлично,рекомендую
Excelente producto, y el envío fue super rapido, 200% recomendado
It is an excellent product, as seen in the photos.
Super fast delivery. Am very happy with it.
Ordered 28.10.21, in Izhevsk received 15.11.21. The Cape is sewn neatly from quality materials. Installed easily and simply.
Excellent, better than expected
The goods came quickly, corresponds to the description, but on the Chevrolet Aveo a little big
Delivery is fast, the quality is good, there was a little smell! Dogs are happy!!! Now the dirt in the car is missing!
A good cover, I hope now from the dog there will be less coming and hair in the back seat)
Very good quality. A little big but it does not bother. I have a Peugeot 208.
OK
I love it, I'll buy another one for my other car, it came super fast and equal to the photo and description, recommended 100%
Very nice product
On Renault Logan 2 hem
Great litter! I went to Kia Sportage 2021. Someone asked about the handles from the back :) they are stuck in the gap of seats and backs, so as not to move. All as stated
As description, very beautiful and broad.
⭐⭐⭐⭐⭐ Received very very quickly, Identical to the description, Well packaged, Impeccable Installation, Cover used for Dacia Sandero stepway 2017,
Very high quality cover. Everything is sewn well and well thought out. There are holes for fasteners of belts in the back seat. The fabric is slightly slippery. Bought to protect seats from pollution by children-must cope. Went to Almaty exactly 2 months. On Kia K3 sat well. Recommend
Order confirm. Received in 5 post at cash desk. very good delivery. I checked, everything is fine without flaws. I did not put it in the car yet, but judging by the reviews I think it will do. Took for Nissan Terrano 2021G. After installation, I will cancel more.
true to size, thank you store I'm really satisfied with my purchase, now I'll have clean and neat back seat while having my dog in the truck
very very good products very good quality Fits very well on a Jeep, very fast delivery it took less than a week to arrive , thank you and i will be happy to order again
Wau awesome quality, I arrive super fast, I expected something simpler, but I 've really been surprised.
The second I buy and carry two labradores in the car and it doesn't break. I recommend it 100% and super fast delivery, I ordered it Friday night and today Monday I already got it
The cover came up perfectly on Suzuki Grand Vitara 14 years old thanks to the producer