Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente volume e ótima qualidade de som! Muito Satisfeito! Agr é só testar a duração da carga.
Chegou rápido, som potente. Atende muito bem ao objetivo proposto de pedalar ouvindo um som.
Very good. Sound with great bass level. I am very satisfied.
Fantastic, exceeded expectations... loud sound and quality.
Very well packed. Item received in good condition. Sound quality is good. Will recommend others to buy.
It is too loud sound, very good, have good bass
I received it well. Not yet used. I will try it and leave a review. Bluetooth doesn't work with both
Ótimo produto, boa qualidade de som, chegou no tempo informado, estou satisfeito
Perfect fully meets expectations.
Отличный динамик, соотношение цена/качество!
Note 1000, using the 2 months and only got compliments! Battery take much! Use for sports, battery more effective that JBL! This came to Andradina/SP
Product looks good quality, now is test to see if it was worth, arrived in 9 days for Brazil mines super fast.
Works really well, good sound and even better with a SD card
Fast delivery with item in a good condition.Great store.
Produto muito bom, bonito e som de qualidade. Veio bem embalado e super rápido aqui pro nordeste do Brasil.
To use TWS mode 1. Enable TWS on speakers: Turn on both Speaker, then double click "Volume -" on first Speaker, then double click "Volume -" on second Speaker. 2. Pair your phone with Speaker - it will show one "MZ-360" in bluetooth list. 3. If you turn off one speaker, the second speaker will turn off automatically! 4. Turn on both speaker to re-enable TWS mode automatically after step 1-2 are done. I didn't try SD card yet. Very good store -> zhuzhu1193202896
I expected more power. Medium quality product
Great! Very well packed, thank you very much to the store!!
Super nice, and very fast, I asked the store to ship before the 24th, and mission accomplished. Not a week. Very happy, for it is to give away. Thank you very much. I recommend speaker and seller. It's very good quality
Great product, very loud sound and quality, not distort at full volume.