Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, I recommend
Perfecto
Just thought too big
Very sensitive film. Phone reacts
The bag came in perfect condition, I already put it on my bike and it looks great. The shipment was fast, about 20 days to Peru, very good store, recommended shop.
Fast shipping to Poland Goods consistent with the description I am very satisfied with the product
Verkar bra. Dragkedjan customer varit Lite längre upptill. Har inte kollat vattentät hetsen ännu.
Very good value. The mobile screen is controlled very well. Even voice commands. Good capacity.
It looks good quality I'm going to brand it.
top
Excellent handbag)
Very high quality, sewn very well. But it seems to me that it looks very cumbersome. A lot of things can be put. I'll probably take a smaller one, I'll install this one on the other
Брал как подарок.. Отзыв сказали хороший...
I haven't tried it, but it has good capacity and phone space. Screen touch does not work to turn off but if, once disabled you can use the phone
Fast delivery to Yaroslavl 2 weeks, the quality of the bag is good, quite roomy, waterproof, Mi-2 fit like a glove. Thank you to the store, everything is at the highest level!
Super sac. Ca a l'air solide. Je recommande.
Very satisfied with the product
Very good value for money, I was afraid of an inconvenience to pedaling, but no, the plastic is sensitive to the touch and allows good visibility phone
I recommend the store, good quality.
super
Excellent bag, screen with phone inside works fine. Came a little crumpled, but then straightened up and everything is OK! Satisfied, I recommend.
High quality
Everything is cool and fast!
Arrived in perfect condition product show
According to description. Three bon produit.