Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in 2 weeks, the quality is excellent for such a price, synthetic pillow
Delivery to Ukraine week! Very fast! The store is wonderful! As a gift put the ball. Thank you!!
The goods came in a month together with other orders. The bed for the kitty is happy, very good, the pillow is very soft. Thank you store!
Хороший домик, в точности как представлен у продавца. Тонковатая подушка, думаю, надо заменить на лучшую, но кот доволен, а это главное!
I bought it for me, little kitten, and in the end the Major kept it. Very nice and comfortable. It washes easily and well. I recommend
And as a gift put the ball for the cat, the cat is happy
The bed came in 20 days in Kharkov. Does not smell like eating a pillow for a cat, a large bed, 2 cats can fit. Exactly as in the description. The cat went into it immediately there now and lies
Отличное качество, нашему коту очень понравилось, теперь всегда там спит! В интерьер тоже хорошо вписалось) Большое спасибо продавцу за отличный товар, все как в описании и на фото)
Too quickly well 뱓 okay okay thank you!!!
Blisteringly fast delivery and own beautiful
Very beautiful soft as photos are satisfied purchase I received complimentary even a tiny ball colorful arrived with some days delay
Picture, rather than this off.
Fast delivery from China about 10 days, receiving in the nearest store Pyaterochka, vacuum packaging in a double package, a wonderful thing for its money..., side walls and a block of the bottom is made of a raincoat-like fabric with rubberized perforation, which will clearly prevent slipping on the floor, The store put a cute gift, a small and pleasant to the touch ball. I was pleased with the purchase, the analogs in the pet store are more expensive, I hope the cat will also like it. With the seller did not communicate, there was no need, the parcel was sent within a few hours after payment. Yes, of course, in the photo the house is a little crumpled, but it will easily be brought into shape by the sender in five minutes. Thank you seller!
My gatitae loved it
If you're already getting used to your nightgown it's very nice only the cushion is very thin we'll put a little more stuffing on it.
I bought it from my dog and he likes it pretty much I hope he sleeps there and no longer in my bed
Big size and very pretty all good
The House is good, big. Our big cat is placed there and free. When sending the House a little crumpled, but after a few days straightened. We cut the ball, it's not necessary, it's only interfering.
Немного помят, но думаю выпрямится. В целом супер! Кошечке понравился. Кошечка весом 3 кг уместилась
кошка довольна, по размеру подошло на кошку 4.5кг приятная расцветка, за пару дней поролон выровнялся и держит форму
My 2 months old cat loves it. fast shipping and the item as described.
Great house!!! Straight take another one for the second cat
Order per August September days arr.. return goods back up ball looks like my signature is crimped luggage.
Good design and product quality
O material é mais frágil do que aparenta nas fotos.