We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
It’s time to give your precious pet a new cozy home that they can sleep comfortably in. It comes with a playball that will keep your cats busy whilst napping from time to time in their unique resting place.
Top picks just for you
Very pretty and good quality I recommend ..
It’s incredible! My cat fell in love with the house at first sight .^_^ Thanks to the store for the gift - ball.
Nice, nice house. I came a little mint, but I think it will stand down. At first it seemed that for our 18-year-old, 5-kilo will be too small, but the cat really liked it and he immediately settled in it. No smell. Came in 5 weeks in the national team parcel. Recommend.
In principle, 5 can be put. Came to Moscow in 23 days. All of them, of course. The pillow is not made of foam rubber, down or sintepon, two large lumps. You can straighten, but it does not work evenly. I took the largest size, in the photo it is visible, it is huge, everyone will fit in. If the cat does not like it, I'll split the pillow and insert the foam.
My cat is delighted
Cool houses. Sewn well. Cats are happy.
The Cat still prefer the old cage :-(
The goods are delivered to Togliatti in 35 days! The size thought will be bigger, but like this one will go cat happy toy, but inside still did not sleep.
Great as in the picture! Very good quality
The order is satisfied, the goods correspond to the picture. Good packaging, the house is a little remember, but not critical, the steamer will solve the problem)) the cat is afraid of it, sunk into the house for the photo,,, I hope he gets used to it. The parcel to Ukraine came with a little delay, in 40 days, the store sent immediately and without delay, the shipment was delayed in Europe. Tracking by China was good, in Europe-with a delay. Everyone is happy, I recommend the seller.
L size is big enough. Toy Terrier (2 kg) there is even too spacious. The cat is also good, free. I think two cats can lie down :) I did not really like the bottom pillow (lounger). Little and not very evenly syndicon. While the new one is good, but then it will need to be redone. Thank you to the store for the gift-ball)) Delivery in time.
The cat really likes. Immediately lay down as soon as I came. An extra ball came, with which she also began to play. The fabric is soft. I came a little pompous, but then I straightened out.
Very fast delivery, the cat is pleased. The house is large enough, with a pillow and a toy.
Parcel sent very quickly, received before the scheduled date and by home delivery Nothing to complain about the basket, identical to the photo, but a little fair for my cat... It is a Bengal cross and is very "long", it weighs 4kg But I advise not to rely only on the weight of his cat when buying but also to take into account the size... I should have taken the biggest basket... I took M The store put a small ball as a gift, my cat was happy, she played with☺️ But she does not go in the basket...
Delight! No extra words! Arrived faster than the deadline. Quality is good for this price especially, the cat is still afraid
13/11 - 14/12, yakisniy, bielsh for everything was like a dog-cat reviews I do not want to carry) koshena Devon Rex, 6 City
Kitty is happy! Super fast delivery to Spain is 1 week. Thank you
The customer evaluated and conducted a crash test in an instant. I ordered one myself and the second for a gift. There are minor defects when sewing, which can either be easily fixed, or not considered in detail)) to take the ideal form-enough to wash the fast mode.
Arrived well packed and is beautiful, large and comfortable. Like my cat
домик как на фото спасибо большое пришёл на Украину втечение трёх недель, продавец отправил быстро рекомендую
The goods came in 2 weeks, the quality is excellent for such a price, synthetic pillow
Delivery to Ukraine week! Very fast! The store is wonderful! As a gift put the ball. Thank you!!
The goods came in a month together with other orders. The bed for the kitty is happy, very good, the pillow is very soft. Thank you store!
Хороший домик, в точности как представлен у продавца. Тонковатая подушка, думаю, надо заменить на лучшую, но кот доволен, а это главное!
I bought it for me, little kitten, and in the end the Major kept it. Very nice and comfortable. It washes easily and well. I recommend