Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool glasses
The goods came to Minsk quickly within 2 weeks. The product came without defects without cracks without chips without scratches. My three-month-old kitten is just in time. They look very cool. I think for a more adult age, too, will do. It will.
Everything is fine, it came in one parcel with a shirt for a week)))
Glasses are cute, good. It's been a long time.
they looked to small but fit my 8lb chihuahuas perfect
Very cute lenses, ideal for a photo shoot.
Ok! :)
perfect
Kololps looked enchanting, but did not wear (
We all love it so much cuz it is perfect for my cat. She looks so beautiful. Good quality. Fast delivery. Nice product. Thank you. Will buy more.
It came in a well-lined package. The glasses are excellent! He doesn't get used to it with the glasses so dark, but it looks beautiful on him. I liked it so much that I bought others, but with clear crystal, pink-red. Excellent price quality! Very happy!
Slightly bent and cracked glass, but for the sake of this photo they were worth ordering
me encantaron muy buena calidad aunque tardaron como 2meses me encantó<3
Esta super lindo, lo malo que un brazo no se abre todo solo una parte.
They're good quality, the only thing I'm complaining about is that they took a long time to come.
The goods are delivered in three weeks in the total parcel to the Mail with SMS notification. Glasses are funny, ordered out of curiosity, but I doubt that the dog will walk in them. All right, take a photo shoot for fun and everything. Thank you for your interesting experience.
These glasses are great, the problem is my cat got away and I can't prove them yet.
Thank you all well
Quality, look cool!
It looks super out! Very fast shipping!!!
Very cute glasses. I ordered for the doll. I'll order more.
Perfect. It's whole. Well packed. Cat in shock)))
They arrived in good condition and arrived in almost 2 months but it was worth it at super price
The best my purchase for 60 rubles!
Super cool glasses)