Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
possibly the best purchase I’ve ever made. they stay up as long as the cats don’t rip them off lol. really really happy with these!!!!
Very long was the parcel, but the result is satisfied!) the cat too)) Thanks! Recommend
I have 5 pairs now for my dog
The goods came quickly, the quality is excellent.
Waited for the parcel 3 months, and did not come, most likely the Mail lost, the store is sociable, the money was returned, just personally I was so unlucky, no more more
very cool, thank uou!
Super purchase is happy.
Everything is cool, it came faster than promised!
Very much! Approached the mini chihuahua! Advise!
as the picture
Best Buy on Ali!!
Item delivered within a reasonable time well packaged I recommend the store
Beautiful only I won't be able to show them in my kitty since she passed away☹
Excellent material, perfect size. Happy with the product
Good product, it took 2 months to arrive but the quality is very good a, I recommend the store and its product, very nice, can be adjusted to the head size of my kitten, they came from the color I ordered and exactly as it says in the description and it looks in the image. I leave you pictures of the product and my kitten using them☺️
I did not receive glasses
They're great my gojo will like it
Very fast shipping, arrived in perfect condition, the lenses are tight so I recommend not to leave long time on your pet
Beautiful. I bought them for my cachorra and if you have any left
Beautiful. Pretty little things, and if they're little.
Cool glasses. Delivery is very long. Everything has come
The parcel was received quickly, correspond to the description. They did not communicate with the store.
Very cool glasses