Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the second time I order this nanny for a gift! Nanny is super, and looks stilnenko! Only for the second time came all crumpled, very not pleasant...
It's fast intact, the product looks very quality (Fine not tested)
esta cámara va genial, con un buen tamaño de pantalla y no buena calidad de imagen. con el modo VOX (al detectar movimiento o sonido) dura bastante la batería del monitor. es la segunda que compro (mismo modelo, distinta marca) y es de las mejores cámaras que puedes tener. mas barata y pantalla más grande que otras de primeras marcas.
Radio nanny came in good condition. Already unpacked. The video and sound are excellent. A little crumpled box.
I think it’s great value for money - she shipping was fa at and it seems that the monitor camera is good (at least for my needs). Came with two charges. Thank you,
Excellent thing, everything came whole, works, quality fire, an indispensable thing! Express delivery to Tyumen days 5.
Great nanny! Delivered days in 5 to MOS. OBL. The same model in Runet costs 2 times more! The store did well, did not even communicate. Took five in the dentist.
Super! I love it! Very fast and very good product!
Fast delivery about 20 days for Brazil Campina Grande. Good product as described works well has music audio all that is necessary to see and hear the BB Mt happy with purchase product working perfectly fast and practical. Congratulations to boavision.
Суперская камера, доставка dpd(привезли на дом) с моск.обл,коробка целая, все рабочее, брала за 3300р,ночной и дневной работает,однозначно рекомендую, с продавцом не общалась
Fast delivery to Bulgaria! Sabotage is not maintained for 1 month at customs ... have to send enough documents and pay a DUTY on half the value of the baby monitor!The store was very responsive all the time
Super camera, delivery DPD (brought to the house) with a mosquito.
Хороший звук и видео, с сигналом проблем нет, может с небольшой задержкой иногда (доли секунды). Из неприятного Доставка должна была быть домой, а пришло в Пятёрочку на кассу.
Good sound and video, with no problem signal, can with a little delay sometimes (a fraction of a second). From the unpleasant delivery was supposed to be home, and it came in a spot at the cash register.
Cool, and most importantly, the right thing. Connects quickly. Even Grandma will deal with the settings. There is Russian language. True instruction in English. But not scary. Everything is intuitive. The picture is clear that during the day, that at night. The signal keeps well. There is a lullaby and conversation function. Very clear everything. Delivery from Russia DPD. In three days they handed it in person. Wife oooochen is happy. I recommend for sure!!! Take it, it's worth it.
Monitor working great out of the box. No configuration needed. The screen is not bright enough but in general acceptable.
Sent quickly, delivery on the 4th day, in the morning, in the five. The quality of the video is good enough, in night mode, too, can be seen well. Shows the temperature in the room. Charged quickly. The charge of the monitor lasts an hour for 4-5 constant work, given that the melody played more than an hour. Definitely recommend! Now you can safely cook or wash your head without fighting every 5 minutes!) there is a squeak at a close distance, so in one room unfortunately only without a sound, but where without this, even when by video link 2 phones near the squeak!
Product received very quickly. I bought this product after reading a lot of positive comments. It is an easy to use product. Attention the leaflet is not in French. You have inside the camera, the screen, two cables with two EU outlet. The first test was not conclusive because the camera whistles the moment or someone speaks in it, by removing the screen from the camera there are no more problems of whistling (as you can hear during a party if a microphone is too close to a speaker.). The colors are clear, and the night vision perfect. I recommend it.
The camera is good I have not tried it yet but arrived intact and there is no malfunction
It works well and looks excellent quality
Great product, it works perfectly. It arrived in 2 weeks to North Macedonia. I recommend it.
Excellent product! Deliver safety to the baby! You can talk to the baby, put on music. Very good and the range is very good. It came in time! Greetings from Chile.
Everything works: time testing 1 day. Supports Russian language.
Быстрая доставка в ближайшую пятерочку, простая настройка, нормальное качество, есть небольшая задержка у видео и звука, продавец общительный, рекомендую, за эти деньги топ
Hello, thank you so much for the goods. We really liked the baby monitor, we are very pleased. The clarity of the image is good, the speaker is very good, even the whisper of the night vision is.