Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're fine, they look more than. Expected, it's my second time buying it. Buy for the whole family haha
It's so tiny and makes good light
Recommend all very functional, has various working modes, and lit. With two cables USB to recharge the batteries
Tip Top function, but very small.
It arrived on time here in Ceará, northeast of Brazil. I tested all 3 units. Lights up very well. I loaded with USB easily. I'll have to use it at night, and I'll certainly be back to talk.
Everything works. the tail light is turned on by pressing the button on the outside for a long time.
Товар отличный. Я очень доволен. Единственное но - маловат размер. Хотелось бы чуть больше. Брал сразу пару, так как с женой колесим вместе. А чтобы всё было по фен-шую, то ей беленький комплект, а мне чёрненький. Белый фонарь включается сразу и у него есть три варианта свечения - яркий, чуть слабее, и мигающий. Задний красный включается путём длинного нажатия. Свечение имеет четыре варианта свечения, но все мигающие. Белый фонарь заряжается до переключения с красного на зелёный свет светодиода, а задний - красный когда зарядился, просто гаснет. При повседневном использовании не разрядился в течение двух недель. Пару раз остались на велосипеде ночевать при минусовой температуре. Сейчас работают как и прежде. Спасибо за товар и доставку. Товар рекомендую к покупке. Продавец также рекомендован.
Quality is satisfied, shine bright. They did not communicate with the store. Delivery came before time. Recommend!
Products arrived quickly. Had no problem with store or the shipment. The products with the description. The lamps are potent! I bought the set with the lamp front and rear. Beyond fixtures, also received two chargers, one for each lamp.:) I recommend products and the seller! Thank you!
Ordered 23.10 .. 21 arrived 22.12.21. Very long
Came all OK Thank you and good sales. Can buy worth
I don't use it yet but I ordered it on December 9 and it came December 22th very fast. Looks good.
Arrived right, note 10. can buy sensational. Very good
Product came to Romania at my home in 41 days, very good light for that price, it's very light, thanks!
Loved the watch is the third time I buy, is great quality
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The parcel reached the whole, in soft packaging. The back size is cool. The flashlight is not big, I think it will not shine for a long time, most likely for one pokatushka, it looks neat. After operation, I will write.
Product top quality highly recommend!!
Received my request was sent very fast, am satisfied, now use, products as described recommend store.
The order arrived before time, very satisfied as shown in the ima
Product strong, works perfectly, good brightness, well packed and protected, taxed 14 real but still worth and recommend
Very good product.
Great store came well packaged to know more to sign up on my channel Jason Saints official
The shipping was very fast, the package is small and the flashlight is good has a lighting is good. The battery, using the 3 days in fashion flashes was not weak.
All right, the order has come in time acceptable and well. For now I haven't used it much but for what I need it they're going well. For the price I find a good purchase. They have a suitable size.