Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LA AMEE, the only problem I see is that the glass comes in a strange piece of paper and I couldn't remove it and I didn't know what to do but I made a little water and rubbed it and it came out, I also didn't like the draft very much, so I use a rag but if everything goes, And it goes with a pretty long kite.❤️
In accordance with the description. Beware, Glass well protected, but very fragile to scratches. Very pretty in the final rendering. Combined delivery in France in 10 days. 5 for 14,94 €
Came in a gift box. Although it is dented, everything is intact inside. Looks good
Came very quickly and glass was packed brown tape and came very nicely packed with store 10 for 10
It's pretty and good ~ It's very good with Muse, etc., and with a note pad ^ ^
There are some stains from the protective layer, you need to clean it carefully. looks all 100
Yes box arrived extremely battered but the product arrived intact, nothing broken and everything very functional
This acrylic note block is simply wonderful. Arrived fast, very well packed, with a paper protecting the acrylic, just like the ad. Illuminates the environment very well without counting that it can be used to leave many errands for those we love
Very nice though a little delicate. Superfast shipping!
Very satisfied fast delivery super nice just avoid using the eraser provided it tends to striped the Pexiglas instead use a very soft cloth I ordered another to offer
(Box of Bula trohi zim'yat, ale all tsyle) In the country, not so zhovte, yak in the photo!!! Felt-tip penAle think-Tse good
Pratsyu, trohi dented box Bo packed in a simple bag.
It's cool, I recommend it, everything is packed with good. Deputy 12.02.2023 trimalized 10.03.2023
I have try it and the light works. I will have to clean the plastic to see if I can write on it.It has arrived to Germany in 8 days.
10/15, cute nightlight, shines only with a warm yellow light. Only works with USB wire included
Even though the acrylic screen comes with the stained edges, and nothing yet managed to clean; it came working... love these things with light...
Identical, we write and the thing is that we have to wipe every time we want to erase.
Thanks I'll try it as soon as possible l, fast shipping, I recommend this store
Works perfectly. 5 stars
Perfect to be able to your notes next to the computer. I haven't removed the stickers because it's for a gift