Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived in perfect condition and good quality. He arrived early.
I loved them, they came in excellent condition.
I ordered like june 20ty got here today July 7th looks just like picture and fits face perfect 10/10 BUY THEM!!! But no communication with buyer but I’m anti social
Пришло раньше на 6 дней, качество упаковки отличное, сам товар тоже в отличном состоянии. Рекомендую.
Cool glasses, fully metal, heavy
Very well packaged.
Spent a few days time, but is in perfect condition, very good!!!
Glasses, dimming light, but don't make vision X-ray, but what to do, no glasses make vision X-ray
It came earlier for 6 days, the quality of the package is excellent, the product itself is also in excellent condition. Recommend.
The product corresponds to the description. Sent the same day. To Belarus came in 12 days
The points of their money cost all 100%. Did the first time order, and do not regret, very good and comfortable glasses
Замечательные очки, уже не первый раз беру очки фирмы Splov и всегда довольна. Пришли быстро, единственное,что погнули слегка дужку в пути,но выправляется легко,как и можно их аккуратно подогнать под своё лицо. Хрустят слегка,но крепкие,металлические. Пришли с чехлом и протиркой. Немного ошиблась с цветом, но буду ещё заказывать, это мой косяк. Всем довольна, спасибо продавцу! ❤️
Packed at 100% look also at 100% for such money then... How much from the sun is not clear) but in general, this is a decor item, not sunglasses))
Loved excellent material. Good service, recommend. Is lindooooo, color Marvel vision is perfect. Will buy more… Only takes a while to get it comes another country more had well understood the value also is great.
Wonderful glasses, not the first time I take points from splov and always happy. Came quickly, the only thing that bent slightly in the way, but straightens easily, as you can gently fit them under your face. Crispy slightly, but strong, metal. Came with a cover and wipe. Slightly wrong with the color, but I will order more, this is my jamb. Everyone is happy, thank you to the store!❤& Middot;
bigger than imagined
To BR can purchase the peace of God come in 7 business days it looks small but and great looks the Hello Peter KKK but and tops
The only quality autumn on Ali. This is the second pair, but with other glasses
BR's может купить тихий, как продукт, точно такой же, как на фотографии! Качество очень хорошее.
Oh, it's just a miracle for such a price! The glasses came in excellent condition and look just bomb-free! :)
First time I've ever felt I looked cool in my life I recommend their glasses come in neat packaging too lovely!
BR's can buy quiet, like product, is exactly as the pictures! The quality is very good.
Buy again;)
Very good arrived in great condition and well ahead of time
They are very cool... It's just super... Very like .... stylish look... I advise everyone ....