Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock meet the specifications, all is OK, send one day after payment is confirmed, reliable, well packed, arrived in excellent condition
Products as the description, have an amazing quality, since to finish up functions, bracelets good quality and size medium/large. Fast shipping, due to office Brazilians was long. Recommend the product and the store!
Большое спасибо, мне понравилось, я еще не использовал его, но он прибыл очень быстро в супер ответственную неделю, я рекомендую его
bom
There is a heart rate monitor and a sleep tracking function. It is possible to receive notifications from social. Networks on the watch screen, a really cool function, as well as a message about the call and answer to the screen. And of course, my favorite function is the ability to control the player on the smartphone, finally you do not need to download your workout to switch the music.
Arrival in the country was fast, the problem is the customs and the Post Office. Satisfied with the watch.
The clock is very good, came to Ukraine in 18 days, new mail) everything works well, quickly connected to the phone, the store umnichka watches checked the charge when the charge came was 60%, the only thing that the pressure does not show exactly, and so everything is super, I recommend a watch and a seller!
It came faster than I expected. With the store did not communicate, but the seller delivered the goods very quickly. The functions of the watch are very rich and correspond to the description. For this price, I believe is very good.
The store delivered the parcel very quickly. Received the parcel at home. The whole thing. The box has a watch, a charging cable and an instruction. Tried to charge. Very simple. Watches like I imagined. I like it.
Everything came quickly to the Tyumen region. Everything works.
Excellent watches, their appearance is outstanding. And it supports measurements in various sports modes, which is very suitable for me. I checked my heartbeat and blood pressure. During the test, the back of the watch emits light to control it, it is a high-tech product. I recommend
Very good store, watch is very good-looking, real function, no defects, support screen upload photos, very satisfied
For the price, it seems a pretty decent product to me. It is comfortable and easily configured
very good product, came with ajustments and was a bargain
A few more photos of the clock. Hours after a while stopped working, the dispute made a quick return. The store took without problems, even made a discount on the pomped packaging, had to send in his. Service at a high level.
I recommend, the quality is excellent, assembled as a designer, work well.
A few more photos of the clock. Hours after a while stopped working, the dispute made a quick return. The store took without problems, even made a discount on the pomped packaging, had to send in his. Service at a high level.
Excellent supplier Excellent selling Excellent product I highly recommend it Fast shipping to Colombia!
Thank you very much. I 've loved it. I haven't used it yet. But I got super fast in a super responsible week.
Excellent watch, I love good image quality, sound, good speed. Super beautiful, warm colors, excellent
Top product, sent to a keychain gift packaging came perfect
Thank you for the store excellent product
super fast shipping 20 days to arrive great watch love it
Заказал 12 июля. Доставили его 31 июля. Быстрая доставка. Хороший продукт Хороший интерфейс. Мне нравится. Если вы заинтересованы в товаре, пожалуйста, продолжайте покупать. Не пожалеете об этом
ordered 12th July. Got it delivered on 31st July. Fast shipping. Good product. Good interface. I love it. if you are interested in the product please go ahead and buy. h won't regret it