Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice bag. Not big, but roomy. For a man himself... The store is reliable as a block of jade... sent quickly with tracking jambs, but this is an application or mail... I saw it in China. Does not smell like a warrior, stitched smoothly, threads do not stick out, shorter than the fire.
Мне нравится, похоже на описание. У него хорошие карманы и крышки скользят очень хорошо.
Communication with the store was good, and shipping very fast, the product looks good, I recommend.
I like it, it looks just like the description. It has good pockets and the closures slip very well.
Здравствуйте! Всем, кто часто путешествует, рекомендую этот органайзер. Заказываю второй раз, теперь уже для сына, который часто ездит на соревнования. Качество товара отличное. Молнии работают, нитки не торчат. Не промокает. Легко моется в случае загрязнения. В поездке всё для гигиены находится в одном месте, не нужно раскладывать из органайзера всё, что положено туда. Просто повесьте его на любой крючок. Единственное, этот органайзер только на одного человека. Если вы путешествуете вдвоём - проблематично уже положить всё необходимое на двоих. А на одного человека просто необходимая вещь. Фото даже делать не буду. Всё соответствует описанию. Удачи всем. И приятных поездок!!!
Everything is super
good
Good quality!
14.05 ordered, 30.05 parcel was already in Ukraine, Odessa. The material of the bag is good enough. In appearance should not break. Lightning and locks are not prickly, normal. There are plenty of departments for storage.
It came quickly, there is no damage, the zipper is made qualitatively
Excellent travel cosmetic bag. She took her husband as a gift. The size compared to VS is certainly smaller, but for men just or for a short trip. Lots of offices. Quality is excellent!!!
I think I found the perfect case. Unbeatable quality-price (I would pay much more for the necessary material without hesitation).
Very well zippers and fabric, however the hook is small and plastic, maybe better metallic, I hope it is tough enough and comfortable to place.
Отлично. оптимальный размер, хорошего качества для командировки самое оно.
Good workmanship. I recommend to buy.
I recommend to buy. Quality is good. Its money costs
Great quality, loved
Excellent nessesser, I recommend!
The goods are satisfied, the organizer is quality. Recommend.
It came quickly, the quality is very good, thanks to the store, he did not have to communicate with him.
Arrived in about 7 days, well packed and in perfect condition! Exactly the same as described and shown in the images! Good quality! Zippers are going great!. I'm so happy! I highly recommend the item and the store!
It's wonderful, I'm very happy. The zippers are in perfect condition, the material is very good. I don't have a single complaint. The article arrived exactly the day it said it arrived, just in time before Christmas. I definitely recommend it, it's great. Fast shipping and well packed. I 've tried to put some water on it, and I don't especially repel it, some droplets have calmed on the fabric.
The color is slightly different from the declared. The cosmetic bag itself is super quality, comfortable! I really liked it, take it will not regret it! The goods came very quickly)
A cool bag corresponds to the description, I recommend.
Good. For a small configuration is sufficient.