We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Check Item Specifics for details about the product in next tab
Top picks just for you
As in the photo. The quality is excellent! I recommend definitely!
Super hood for a cheap price! I can not say with precision that the composition of cashmere, synthetics there is much more, but it is soft and very comfortable to wear. I will order another coloring. Advise!
A good tight hood, the color is darker than in the picture
The Hood came quickly. I'm happy, but not for the winter. Rather for autumn, spring or for the image.
Machine stitch. Done qualitatively. Behind you want to circle more so that the head lies on
Thank you friend quality excellent beautiful very buy will not regret
Beautiful color, viscous dense nowhere stick out thread. Happy with the purchase. Color as in the photo of the store on one of the photos it turned out to pass.
Great! Warm and comfortable, the quality is excellent. I will order one more in different color. Thank you!
Thank you for the excellent and quality thing
Well, oochen quality hood. I did not expect such good quality. Excellent material, excellent knitting. Color as in the photo. In principle, warm and och fashionable)) thanks to the store. If you doubt, take it, you will not regret it! I came in two weeks.
I ordered the second time, it turned out to be a smaller size and the quality of sewing disappointed.
Очень удобная и теплая шапка, шея закрыта, шарф не нужен, нижняя часть достаточно длинная, хотела бы светлую, но досталась чисто черная
Very comfortable and warm hat, the neck is closed, the scarf is not needed, the lower part is long enough, I would like a light, but it got a pure black
Заказала себе по скидке 11 ноября,получила 26 ноября. По качеству очень понравилось,мягкий и приятный на ощупь.Упаковано хорошо!
The hood is bright yellow, synthetics, but soft, no foreign smell, I'm happy
Quality is super, delivery is fast
As in the photo, I liked it
Fast, odorless, soft
Надзвичайно гарний! Супер якість, виглядає краще, ніж сподівалася. Рекомендую. Колір замовляла хакі, виглядає, як холодний капучіно,
The goods came quickly. The quality is very good. Soft. Tight knitting. I think degrees to-5 will not be cold. The purchase did not disappoint. I bought it for my son. Maybe I'll order myself.
Thank you!
как в описании,плотный, качественно
Excellent hood, I'm happy, there were problems at customs, but the problem the store solved!)
I ordered and somehow doubted. I thought how Dunka would walk! It's nothing! I got it and I'm very happy. Soft, insanely cozy and warm, warm. I want to wrap myself completely like a plaid. At home I dressed and I do not want to shoot, now it's still warm on the street, but I will dress in the morning, Like a hood or scarf, and you can freeze with your head
Thank you