Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The purse came to Chelyabinsk region very quickly, about 1,5 weeks. I liked the quality, neatly sewn, the locks work. Large Capacity
Огромный бумажник. Намного больше, чем я ожидала. Очень хорошее качество по такой низкой цене.
HUGE wallet. Way bigger than I expected. Very good quality for such a low price.
Быстрая доставка и товары, такие как кожа для йоги, могут отличаться по размеру, ручная сумка для карт, отсек для мобильного телефона, достаточно, Русалка
Excellent quality
Shipping fast and products like Yoga leather may be different design size hand bag card mobile phone battery compartment is enough mermaid Okey
Quality is good. Zippers are iron. Lots of space! Recommend. 17 days delivery.
Good, leather bag. I arrived exactly on time in Perm. 10/10 S
Otlmno
Excellent quality top quality
I liked the purse very much. Roomy and convenient. delivery 12 days to Voronezh. PU leather
Единственное что не понравилось это отличие цвета "кожи" в одном месте. на фото особо не видно. так в целом товар не плохой.
Probably I did not correctly pick up the goods for myself, but the quality is good
Excellent clutch, good skin. Roomy. Delivery 20 days to Rostov region combined with 5 other parcels in one package...
super. class
Wonderful clutch! Locks are good, the phone fit, there are many places. Recommend!
Nice leather is like on the description
Все соответствует описанию. Мне понравилось.
Всё хорошо, только на счёт натуральной кожи есть сомнения. Вместимость средняя. Наплечного ремня нет. Заказывала 01.06 пришло 12.06 до Екатеринбурга через пятёрку.
Good quality
Fast delivery, quality goods. Recommend
Everything corresponds to the description. I liked it.
Everything is fine, only on the account of genuine leather there are doubts. Capacity average. There is no shoulder strap. Ordered 01.06 came 12.06 to Yekaterinburg through the five.
Quality is super! Very pleased. Everything I wanted.
Ordered 24.12.20 came 11.01.2020 The parcel was tracked all the way, the wallet the owner really liked, the locks work perfectly, there is a small smell, but I think it will quickly fade. Roomy, even very much.