Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
до 78 rus - 21 день. отличная кепка, не регулируемая. рекомендую.
The cap came quickly, in an inflatable package. Dense fabric, tight elastic. On the head sits perfectly, deep landing. The size (58) corresponds.
Up to 78 rus-21 days. Excellent cap, not adjustable. Recommend.
Baseball cap drove almost a month, sewn like a good, took considering that it will grow up, before that I took from another store, like a wider store, but it also sits on.
Order 15/11/2021 and received 2/12/2021 in Spain. Very good quality! I love it.
Hat was EXACTLY as described in color, fit, and quality.
Caps quality, thanks to the store!
The cap came defective. The visor is sewn Krivo. The money on the dispute was returned.
Отличный хороший материал для вышивки прибыл быстро тепло хорошо
Excellent good embroidery material I arrive fast warm good to
Very good quality despite a couple of loose threads
love the cap. the material is of high quality. it gives the look and feel of high quality
Супер хорошее качество, отделка супер красивая и очень удобная
якість супер. сіла ідеально. дуже задоволений, замовлю ще іншого кольору.
Super nice quality, the finish is super beautiful and very comfortable
I really wish I had taken pictures of these hats before I open them. They came perfectly shipped in a plastic bag like bubble filled with air to make sure that it didn’t ruin the shape. Both the hats fit perfectly! Extremely happy with this purchase
It's super. It's not like that. Duge zadoveneniy, I'll lock the skin of the inshoe Colora.
отправлено быстро. доставка за 20 дней. качество отличное. запаха нет, наклейки на козырьке не было. продавец молодец.
Sent quickly. Delivery in 20 days. The quality is excellent. There was no smell, there was no sticker on the visor. The store is good.
Very good quality
Стоит своих денег. Маленький размер для меня, обычно мне 56 см
The product quality is excellent.
Good for this money. Little big for me I usually 56cm
Before Omsk for 3 weeks, for your money an excellent cap.