Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Просто использовал его для изготовления верхней части тела, он отлично работает. У него было правильное сопротивление и он мог сделать большую верхнюю часть тела с ним. Очень многофункциональный. .
just used it to do upper body, it worked perfectly. it had the right resistance and was able to do a great upper body with it. very multifunctional. .
Llego en exelente estado y antes de lo esperado
Resistance leagues came in very good condition along with other products purchased on the same date, they are highly resistant although at first glance they look like lies, many thanks Sñ. Seller, 100% recommended
Good
Очень счастлив! Быстрая доставка и отлично работает, я рекомендую вашу покупку.
Pas encore essayer produit identique a la description
Pretty good as for this price is OK
Very happy! Fast shipping and works great advise your purchase.
Preke Gauta 2021-06-05. dekoju.
Excellent
25 дней в пути благодаря консолидированной посылке пришел на Новую почту, упакован в легкий пакет естественно пришел с повреждениями. Слабенькое качество, на картинке выглядит лучше, ну такое, неизвестно сколько прослужит.
Received but not used. Found fragile. Wish me luck.
25 days on the way thanks to the consolidated parcel came to a new mail, packed in a light package naturally came with damage. Weak quality, the picture looks better, well, it's not known how long it will last.
Like great quality
Это выглядит очень хорошего качества, которое длится долго. Мне очень понравилось, мне просто нужно начать тренироваться. Я рекомендую это
It looks very good quality that holds a lot. I like it very much. I just need to start training. I recommend it
had a really good experience ordering and received it. perfect for workout.
I recovered the package well
The goods went 1,5 months. Corresponds to the description. Only the elastic band is weak to pull.
normal
thank you very much
Good Item.
ok
Transportation is super fast. Thanks to the store.