Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered on January 31, came on April 24 (conclusion: do not order parcels before a month and a half after Ng, otherwise the parcel goes for a long time) at me the size of nails 1 4 3 5 7 all is normal (in the photo Orange indicated size, feelets number))) and glue in the set on 2GR. All have a good day))) my insts v. arios
Glue keeps so that then, well, it's very difficult to unglue. Nails are cheap, beautiful and quality + glue in the kit, which is very pleasing
Боже,я очень рада.Клея много,доставка долговата,чуть меньше двух месяцев,но зато какая.Было в пупырчатой пленке в почтовом пакете и коробке,доставили(!) В почтовый ящик!Может дополню сколько продержались
As in the picture
Good nails but it is better to glue the crap than carefully since then do not remove the nails. In the tube is super glue)
Kaliningrad reached in a month. The quality is very high.
In fact, everything is very cool as usual! I ordered the second time. The glue holds the nail itself of good quality. I like everything. I will order more!!! All class is дадададададаададададаададпадададдадададададдададададададададдададададададададдааддаададада Kis-Kis, Kis-kis I'm a cat, you're a cat. And your kisses Almost like a light drug Kis-Kis, Kis-kis I'm not coming today. I will be much offended But cool for lunch You're the cat Heiter. But you call me cat. You're really against drugs. I'm with a leg rolled up. Monday evening And sweet wine You and I are two idlers. In your arms is very warm Kis-Kis, Kis-kis I'm a cat, you're a cat. And your kisses Almost like a light drug Kis-Kis, Kis-kis I'm not coming today. I will be much offended But cool for lunch I dont understand What were you waiting for? So that this will not happen Need human It's OK to behave And everything will be okay You sure are very cool. And comfortably arranged But go yourself. Kis-Kis, Kis-kis You know what, honey? Uhali my number And forget my name Kis-Kis, Kis-kis
очень крутые ногти , пришли супер быстро , единственное там вместо сердечка - смайлик , но это не суть важно , вообще всё круто , продавец молодец , буду заказывать ещё)
All super: 3 Came nails for about a month, slightly less (in the Novosibirsk region). With them there was also a small tube of glue in the box. Of course, the nails had to be peeled up a little, but it's not scary. In general, all the gud ^_^ INST: Supplier
High, it's on time.
When will they come?
Got there quickly, in two weeks. The nails are beautiful, but I thought they would be matte. In general, cool, without defects. I even found sizes on my thin fingers-I only saw nails on my thumbs, and still they look big. In the kit there is glue, I was praised for two hands, even left. Dries very quickly, have time to stick smoothly. All fingers are now in glue; D I think this beauty will last a long time. Seller recommend. I'll be back to complement when I shoot
Cool nails, strong glue inside
Knokti are beautiful, but for a very long time they went.
Perfect although they look shorter than in the photo but it is absolutely not disturbing On the contrary. Supplied with glue, to see.
Nails are cool, only you need to peel under your nails, and so super duper
Quickly fly away steel, but I think it's my fault, I decided to glue the varnish. Glue your nails.
I really liked it! Keep for a long time, it's also easy to remove (hold it in like a warm one then touch something and everything) but with them the paint after a long socks (I do) but still) but it's not scary, it's quite expected.
Poonos
Normul
Very nice and warm, I loved them.♡♡♡They're my favorite. I'll order more, the package took less than expected.
it came in time, quality was good + the glue is strong. Good for starters
Nails are good, came quickly, the order is satisfied
Everything is fine. Beautiful nails. Only for small hands are too big but you can fit under yourself
I got super well even before the estimated time, super compliant with the product, I still don't try it but even came one more nail than the description says