Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
'E store very well, the delivery man a shame
Fast shipping and great quality
Very good strap good quality
All right, only the belt tie to the fanny pack is a little loose for a 15kg dog and he pulls, He unhooked me, and I almost missed the dog. I'll try to reinforce it with a carabiner and so great. Otherwise all great.
Looks solid, the quality is good, the reflectors are bright, large carabiners, durable for a pitbull that does not smile. Thank you to the store for packing and fast delivery, I recommend for running and walking with impulsive dogs
Well received according to the perfect description thank you very much, second order.
I arrive faster than expected good quality comes with dog bags: D great detail
Very cool, as it appeared on the page
Item received quickly, be careful, the pocket can hold a laptop only. The leash is very good.
The clip between the leash and the waist band keeps failing. My dog keep breaking free. It is annoying. The entire reason for this product is now null and void. I can not use it the way it is intended. A bit of a disappointment.
Great the belt is too little and the pockets should be a bit bigger for the phone to fit
Parfait je suis très contente du harnais ! Merci pour le petit paquet de sacs à caca également. Je recommande ce vendeur
With baby and stroller is very convenient
I wanted to use it before to be sure of the quality, thing done, it has to resist my dog staffy
Am very satisfied
Conform to the description
The tie is fragile damage but I'm still satisfied
Good & Fast delivery
Very good, but crossbody too small, the phone there is
Perfect!!! Thank you so much!!
Good product as expected
Bien reçu conforme au descriptif parfait merci beaucoup.
Compliant .. pity that the belt is not elastic!!
Very good
Semble de très bonne qualité arrivé avec quelques jours de retard mais sans problème. Merci