Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice. Not sure how long this thin plastic will last but so far it works
Excellent quality and delivery time
Thank you! Lego very fast and very good
Phone incredible. Teaching English. Fit for over 3 years. Came within one week.
Baby enjoyed the lights & music.
Corresponds to the description, the child is satisfied!)
Very light
Cool TD works OK so far
All right, works perfectly, has numerous light and sound options, although the language is only in English and is not heard very well, the fundamental thing is that it is fun for children.
The order I made on November 12th and it came to me November 25th and it's the same as in the photo, I don't know if it works xq is for a Christmas gift
thanks!
Very original
My son loves this ! Thank you store!
Chinese English electronic ㅎ nail will hear themselves used. lights glitter high cost performance top pregnant ㅋ gold bags and day off, but only etc. very glittered 듦 ㅋ ㅋ
ok
As the description, at the moment it works, it is beautiful, has music, light and says the fruits in English
awesome!!! My nephew loves it!! its bright, loud, light weight amd not to fragile.
Priishov schvidko. The sound is not raging. It's like ditini.
מצויין home love very came within one week thanks to the store
I am satisfied
Perfect as described on the description
better than expected. Good for the price just slow delivery.
He arrived super fast in just 7 days. Looks like a real mobile, comes in box and leads to the cable to charge it
exactly as described, keys are a bit hard to press but great educational toy
Fast customer pending store