Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has a very good look, with a sleeve for a better grip, just need to try it, I hope it works, thank you store
14 day to Mexico, Tlaxcala, the sponge comes only glued with glue, I still do not use but apparently it will work, same as the image
Well received in my box to the letter and I have not tried it yet and I will come back to you
Excellent sponge exactly what I was expecting. Faster shipping. Beautiful large model firmly to hold. Lovely solid sponge layer with a rough surface to the tiles to brush in the shower room.
It looks good quality durable and large size shipping was very fast to Mexico
According to the description easy to use small flat hurts a little hard plastic finger fast delivery
Very well and which Itten the Tartour well on the walls of the shower
product is as described. delivery and shipment are fast. recommended product and store. very satisfied with my purchase.
Package arrived within 15 day, still no נסיתי but everything looks fine
It's the second I order is big this very good for phenomenal tiles I recommend
Good washcloth, surface abrasive, delivery month, bought a set of three products. Satisfied with the purchase, thanks to the store
Tohle koupím celé rodině. Velmi pohodlné. Povrch them drsný. Dobře se drží. Nadšená. Dorazil for necelý 3 týdny v bublinkové obálce s ostatními věcmi. AND recommend.
This sponge is moderately stiff. Very easy to remove dirt. When I lightly rubbed it with this sponge, I was able to take a clean picture of the dirt.
It is as the description, good quality many thanks to the store and AliExpress
It's OK. Thank you
I didn't try the kitchen for Mittya, but I didn't try it for a dotik and for a viglyad good
Shipping to Poland 12 days. Very. quickly. Product complies with the description. Not yet testowałam but gonna allocate it kafelek cleaning bathroom and shower enclosure. Fiber enough hard and rough.
Item received at the moment. Faithful to the description. Just try it.
A rough sponge stuck to a plastic handle, I don't know what it will hold, it looks good