Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came before, it's like advertising.
soooo cute love it should get some more
Excellent
All right, apparent and it's a good touch. I recommend it
Good!
Great Garland. Without batteries. Very quickly came, 2 weeks in Lithuania
So small
The article corresponds to what was asked but given the succinct packaging, some sheets are a little bent. Nothing terrible, I will put them under a weight so that they resume their initial forms
I'm very pretty. I'll order more
They look good! Good quality! Small size as the photo indicates! I'm satisfied
Tou very satisfied arrived very fast so congratulations recommend selling super premium
Such as in advertising, it arrived quickly Thank you store
I put 5 because I saw led products at a person who bought them and they are very beautiful. Not received, because the package without consulting me, the delivery box decided for me not to present me the package, and to send it back to the sender. I would always regret not having them. Thank you to the store for his listening and his professionalism. He told me there was a dispute to be refunded. Very good seller.
I recommend the store 100 × 100 I love the truth that it is very nice in light fast good finish good as finish I certainly like to buy back I recommend the seller to 100
I loved it, it's exactly like the description. Many are coming. I love it, I'm fast, before sure time I'll buy this salesman again. Thank you
Excellent leaves, all as in the description, bright and neat. Delivery in time by new mail.
There are so many coming. Some came in wrinkled, but they Iron very well. They're a monarchy. Good size and variety of colors
At first they seemed too small, but in this their originality. It seems they are not enough, I will order more
Leaves are small, but beautiful.
Fast delivery, everything works
son preciosas
The order came very quickly. We do not celebrate Thanksgiving in Russia, but you can beat it like a lamp. Especially good when there are little children and they fear the dark. And you can just beat the autumn bouquet for the mood.
Received promptly, with thanks.
For the price the item is ideal. For the next order more.
Very beautiful garland. Everything works. I will take more