Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Toys-cool, ordered 16.10, delivered 05.11, store recommend
Delivered very quickly intact, the snowman is super, better than in the description, liked everything, and the granddaughter is just delighted! creates comfort and New Year's atmosphere, take it without hesitation! I would like to make my hands hard to hold a lantern! Thank you and good luck in the new 2022 year! Shop recommend for sure!
Thank you very much. All these New Year's dolls I really like. We will be happy to put them to our tree. I recommend buying, it will be much more interesting with them to look Christmas tree. Thanks again.
All good, delivered time, 3 weeks
This is the second doll I ordered from this store. Well was packed, the seller sent the day after the order. Thank you seller.
For the next purchase put a coupon, I will definitely use it! Pupae got 600 R each. Never regretted, decided to order another set as a gift. In the store cost 3 times more!
Very nice doll!
Neat, pretty, but the size is not big. I liked it.
Доставка до Минска ровно месяц. В прошлом году уже заказывала этого лося себе, в этом году заказала в качестве подарка. Полностью соответствует заявленному описанию в профиле продавца. Ножки поднимаются и опускаются, всё работает. Станет хорошим украшением в новогодний декор. Продавца благодарю и рекомендую.
Toys sent good, same as were presented in the store's very ad. Legs are stretched in length. I started and did not pay attention, and then when I started to compare to send a photo to the review, I saw that the toy that sent me legs short and decided to pull it. That mine, too, can not be more authentic. Thank you to the store, I'm happy with my purchase
Everything is super!
Very cute snowman, cute, creates a festive mood. I liked it! But there are also small minuses-the back part for some reason is green, it looks ugly. And the legs are sewn uneven-one leg is rolled aside. So I took off one star. But the appearance does not spoil it much.
I went to New Mail for a month, safe and sound. Pretty cute grandpa, funny, in a beautiful suit) Of course, the beauty is not perfect, there is something Krivenko sewn or glued, there is something not symmetric)) as well as any Chinese toy.
For breakfast, there is a safety deposit box, and you can also check out the photos at night. She's short-lived with thread and glue, ale then everything is cleaned. Zagalom is pre-war, I recommend selling.
Cute snowman, all as stated by the store
so cute, love them
Cute toys. In general, everything is good, I liked the goods. But there are warmers in the form of glue on the seams, which are visible and felt to the touch. The legs move well. Came the goods quickly, weeks in three.
Excellent New Year's telescopic toy) the only thing, it is necessary to put it in order, remove all the threads, glue. And it becomes great, as in the photo. Delivery in 17 days, packed in simple package.
Cool, not very big, but cute. Delivery three weeks to the Kemerovo region
Very well done, fast delivery Beautiful decoration for Christmas
Very simpotichny deer. Made quite qualitatively.
A cute snowman, slightly flattened, somewhere excess of glue, but not a trouble, in general a very cute toy.
Straight mood New Year appeared, cute toy
Very pretty what I expected I have years shopping here and I love it