Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
අවුලක් නෑ. හොදයි. Size එක ටිකක් වැඩියි.
Great, for what I want great protects the terminal from all taxation water etc in untested depths but for me it's great as you can talk and handle terminal don problems
Delivery fast, thank you!
While the parcel arrived before the due date, no happened was done to the parcel. The parcel is the same as the description. Several times have been used underwater and received positive feedback. Could be easily used for a phone with a 6.5-inch screen. Also, it is easier to use hence having a hanging rope. I recommend the store. Thank you.
Hello! The parcel came quickly enough. Externally everything is whole. Materials are quality. From a heavy shower and spray exactly protects. Under the water did not try. Thank you store!
The order came very quickly in 2 weeks, Samsung A70 bodies without a cover will fit without problems, reliability was tested on a napkin (remained dry). A little uncomfortable input for the phone, but in general a very good case! Thank you store!
Good product
Recommended yego before time
Arrived fast, all right, well packed. Testing the waterproofness. Then give feed back. Thank you
I received the order within 24 days, thank you.
The phone in the case works the case is sealed keeps even air
Keeps water. The coming case keeps water, the sensor works through it, in the kit there was a hanging. The size is suitable for a large phone.
It will go so as not to touch the sea. Samsung C8
Shipping within. Goods shipped in good condition. Compatible with zamówie niem. Sprawdzałam and checks its functions. Recommend.
Sent very fast. The goods went through the entire union to Taganrog in eleven days. The tests were expected for 5 +! I recommend the store, the goods are similar. Thank you.
The most ordinary simple cheap cover. You do not expect more from him, the touch works, the water does not pass-I put the napkin remained dry. So everything is fine
Good afternoon! The cover fully corresponds to the description! Moreover, I checked, placed in the cover of the napkin left in the water for more than three hours and everything is perfectly dry, the Samsung Galaxy A51 phone itself in the case is is is Recommend
super from sri lanka
Super fast delivery to Samara, the product is very satisfied, the store is a great respect and my recommendations. Five stars!
i highly recommend this store, the product came on time in Zanzibar Island... i just not yet test on water ...but i believe it'll work fine because i fill it with air and after i locked it the air couldn't penetrate, good sign to me... ✌️
Not tested in real conditions, but made qualitatively. The display melts easily.
Came to Ukraine for a month, looks good, no foreign smell
A good cover, very cool you can take with you to the beach and do not worry that the phone falls asleep with sand or spray water.
Omsk, the order of April 1, 2021 came 17.04.2021, for the first time so quickly. Thank you very much to the store for hearing the request for prompt shipment. Sent on the day of the order. Price 348 rub. The color corresponds to the color in the picture. They haven't checked yet. I recommend to buy!
i received my order.. I'm very happy