Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка занимает около 3 недель, мне кажется хорошим, я заказал Размер L для немецкой Шеппард ей 6 месяцев, и он немного свободный на ней, что хорошо, я хотел его, когда она взрослый кажется действительно хорошим, но свинцовый зажим большой свободный
took about 3 weeks to arrive seems good I have ordered size L for a German sheppard she is 6 months old and it's is a bit loose on her which is good I wanted it for when she is an adult seems really good but the lead clip is a big loose
I'll write a review later.
Excellent product, I recommend
100% very strong recommend.
Все было так хорошо упаковано . Качество шикарное . Покупайте не пожалеете. До Ташкента правда шло очень долго , но не его . Мы очень давольны.
Everything is clear. The collar and harness came under the dog perfectly, all that should be adjusted-adjustable. The size chart on the AliExpress is true. Before you order, measure the dog as shown. I did this, so the size corresponds to the dog.
Super thank you very much
perfeito, vou comprar mais uns 4 ou 5 pro meu canil. estão de parabéns
Everything was so well packed. Quality Chic. Buy will not regret. The truth went to Tashkent for a very long time, but not him. We are very dovolny.
In the photo, there were wide straps and latches for holding the yellow. But I got it with narrow ones.
добротный товар. после небольшой подгонки отлично подошло для бигля 13 кг. после получасовой адаптации пёс чувствует себя вполне комфортно
Good Goods. After a small fit, it was perfect for a 13 kg Beagle. After receiving adaptation, the dog feels quite comfortable
Хорошее качество!
Un peu long pour la réception, mais reste correct. Produit un peu léger par rapport à l'image. Il faudrait préciser plus clairement les tailles... où je n'ai pas vu.
Everything is fine, thank you!
Product as per description
Good quality!!!!
Very quick, arrived in less than a week.
It's very fast product quality very good! Only large invited XL for dog ששוקל 30 pounds and it's really great but I blame... but ביגלל price המצויין והאיכות אזמין long one recommend very!
очень долгая доставка,шло до Кемеровской области 47 дней
Not the same color as on the site
Everything is whole, everything is well packed, the dog has not yet measured, in general, it did not go long.
Shipping took a bit, but that just the way it is these days.
O colete não fica na forma como representa as imagens