Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is sturdy, it is inexpensive for what you get, and it can carry a lot of things.There are a lot of pockets and storage space which is nice, the straps are nice.
This is a good sturdy case with plenty of padding and mag pockets. The zipper works well and is heavy duty with a carry strap and zippered pocket at the top.
This is a fantastic bag! Recommend.I am amazed. This case is more than I expected and more than I knew I wanted. It's simple, well workmanship and excellent quality.
Very nice, two main compartments are able to be locked when fully zipped (first main compartment that holds rifles, as well as secondary smaller large compartment that can hold pistols or other gear also can be locked). Lots of useful storage space in it, everything seems well stitched and high quality materials.
Notice this product a few days ago, had to purchase it as soon as I viewed the item online. I needed couple mag pouches with a lot of room with extra space to carry spare slings etc.
The pockets and compartments are plenty for all your necessities and still have room to pack a lunch. The handle is perfectly contoured and textured for grab-n-go, or you can throw it on your back for those times when you need freedom to restrain the heathens. It is simple yet elegant and will suffice all your needs. Two thumbs up!
Exactly what I was looking for. A case that was durable and big enough to carry and protect long guns and pistols securely along with ammo and assorted accessories. I found exactly what I was looking for in this bag and there is plenty of storage in the outside pockets for magazines, ammo, cleaning equipment, etc.
The fabric and zippers appear to be well constructed and durable. There is enough padding and the straps keep everything secure.
Durability and versatility incarnate.The backpack straps stitching looks to be very strong and secure.The description is spot on. Heavy weight material and quite a lot of versatility between very spacious triple external pouches.
This product is high quality. Good amount of padding. I was able to easily fit a shotgun and rifle. There are other pockets. Many compartments to hold a variety of accessories, targets, tools, hearing protection, safety glasses, etc.I highly recommend this bag. It was great quality and value for the price.
Better than i expect. quality material, can hold my rifle very well. Backpack straps and heavily padded and has a torso strap to keep the case from slipping off your shoulders under heavy loads.
The bag was in the bed of my pickup along with a bunch of other heavy items, and it protected my cargo beautifully.
Fast delivery. No customs duty. Product good quality as description.
Delivery in twenty days! Quality is good! The order is not the first, all turned out to be of good quality! I recommend the store!
Excellent sewing! Quality 100 iz100
The goods are of excellent quality. Seller recommend
Just as I expected, it's kind of thin and the velocs to hold I don't feel they're in the best position but I think it's pretty practical for what I need
Very good quality and very fast, it's perfect and I'm very satisfied.
Very good, fast and high quality.
This is the perfect range bag, and at an awesome price point. I am more than satisfied with my purchase. This case has more pockets and hidden compartments
Could use a little adjustment with the velcro straps to secure the long guns, I might have to make a few mods, but all in all, I love it.
It has backpack straps so it's not that hard to carry as long as you can deal with the weight on your back. Over all, great case.
Arrived very fast and excellent cost-effective
Entrega muito rápida e produto de excelente qualidade.
"I purchased this one and the shorter 32"" camouflage bag with no shoulder straps. And it included a shoulder strap instead. I wish they both came with shoulder straps. The shoulder strap is nice and padded and anti slip grip."