Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good!
Exactly same k cover photo, well packaged and in good condition, I arrive super fast, about 6 days, very happy, thank you Mr store, listen very well and very comfortable recommend seller, no communication with seller, no need for everything perfect⭐⭐⭐⭐⭐
Shipping really fast four ee sound quality is also good, suitable for size a nicer.
Column class of course also with a cover native! Shakes Super, Bass at the level
All is well I have ordered the same column before and it still serves correctly to its owner...
The column is awesome, such a baby, but the bass gives out perfectly and the sound is quality, say in shock nothing to say, delivery mega Fast 8 days to the RT, I
Good quality product and good finish. Very well packed for transport. Excellent delivery time. Its functioning is correct. Honestly reading all the people's comments, I thought you 'd hear a little more, but okay. Its size is quite small, I have an alexa echo dot 3 device and this one sounds a lot stronger. He has good graves. I'm generally very happy with the purchase. Let us hope that its long-term operation will be good.
Excellent item, very clean sound, deep bass, suitable volume, aesthetically with very good finishes
The column is good but very heavy, mimbran works Bassi there is 4 + high purity 5 Volume 5 Total good, to Moscow 5 days before the House
Fast delivery, less than two weeks. Packing-a box in size of thick cardboard with seals inside-did not even crumble. The column itself is in a native box and in a hard protective case of light green color. The column is small (45D * 40H), but heavy, the assembly is gorgeous. Only the button lights when you turn on and charge. When it charges, it stops glowing red. Connects instantly. The sound is not depressing of course, but very clean, the bass is, the sound is very good. Got for 400 with kopecks with coupons, coins and points. The child will be delighted. As long as I don't give it to Ng now
Very good sound!!! beautiful performance!!! I'll take 3 more pieces!
I'm very satisfied, it sounds great, the build quality, the appearance is very decent. The connection took several seconds, without dancing with a tambourine. A great gift to the child, delivery from Russia for a few days to Mo in 5ku
Passed and Peter after 4 days, if it does not suit the sound quality at maximum volume, I recommend charging (the power button when charging is lit in red). This is a gift to his son, he remained delighted with the gift!
Very top
Little... In general, for its size, Orlets. Although of course it only gives low
Amazing sound and build quality for this price and size. The shipping was incredibly quick too. I'm very happy with this purchase.
Nice little column. The sound is certainly not outstanding, but quite high-quality.
Delivery 10 days to Ufa. Everything would be good but the column came not working ..... The column works only when it is on charging turn it off from charging. Very sorry open dispute
The column is cool, I recommend. The sound is at full volume clear. For the volume room is enough, we took on nature, have not yet used there, but for such money it is definitely worth buying and trying. Recommend.
it's great! small and heavy, you can see and feel the quality. Very well made. it has bass, but the treble is stronger, just use an equalizer and it will be great. highly recommend this one, came well packed in a orinal sealed box. much much worthy, thank you EWA
I really wanted a small column with a great sound and bass mostly, I got everything I wanted) Super Bass, I can sure advise
Four days in shipping, Det. One PCs ㅣ years since during use and gift with purchase the four elements.
Days to order the days arrived in four ~~ ^^ Small size compared in hard and bread bread for output ~ Recommend only ~~!!
I love the small size it has, it's very versatile. It looks good quality, plus it comes with a cover to protect it.
Very good quality !!!