Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the small size it has, it's very versatile. It looks good quality, plus it comes with a cover to protect it.
Very good quality !!!
Everything came well
The box has a high balance in sound quality, all well balanced bass midrange and treble, very good now if you looking for a sound altoooo not choose it, now have quality, well built pesadinha pro size, but delivers what it promises
크기에 비해 무거움
사운드도 좋고 작지만 묵직한 그립감이 최고입니다추가구매합니다
Cool Bell, as a gift to a child just super.
Loud, for this money is an excellent option.
The sound is quite good and powerful for its size, plus it feels very good quality, excellent bass.
Fully satisfied. Caustic video hoes four. Distressed don't buy it Shipping days only to come
Well, it was a little frustrating when the pairing was not smooth and when the sound broke frequently. After a few trial and error, I finally found out the best system configuration. After all, the quality of the sound is great. The level of the sound is not as great as advertised. But, taking the price into consideration, this one is simply the best of this kind. I love this speaker!!!!
Быстрая доставка. Отследить легко по треку. Заряд был 70%. Микро юсб. Звук хороший и громкий для такой малышки.
Did not expect! In general, a cool thing! Delivery fast! I advise everyone! Sound quality! At maximum does not wheek! Did the battery test matches. Charging fast! .
Excellent article
The sound is excellent.
great bass and volume. I often use it to listen to the news while I am taking a shower. :)
Baby, and it sounds wow-go))) I saw a girlfriend and here I have the same))) express delivery)
All ok
China one going from Dragon shipping quickly grew and Thinking seems decent stuff than four. Of course price compared to say.
ALL OK, THX
Excellent speakers for their size have very good sound and fidelity. 100% recommended for your price!
It arrived in excellent condition, both the box and the package (and arrived in only 2 weeks). My boyfriend showed it to me a few months ago, so I bought it for his birthday (so I haven't opened it). I will attach more photos when I have already delivered it to you. I hope you don't see this comment until after I give it to you. :)
Excellent Bell with fireen cheholchik, before Peter days for 3-4 doshlya, brought home, it's really cool!!)) minus one-at the maximum of the bass crack-Pamp, hardcore, I drive with it on the bike and on the kayak, but in general very satisfied!)
Received, good sound
Nearly instant delivery. Excellent quality.