Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pleasant rags to the touch, absorb liquids well. Order came quickly. I recommend the store, thank you very much!
Very satisfied, quality rags with a loop, pleasant colors. Recommend! Thank you for the gift (sponge))
Excellent service though there was some delay.
The cloths seem to have some form of restraint between them and not like that. The finishes are mediocre. Although they work very well
Ok. Very fluffy and soft. And a gift scourer. A ++++
Lovely napkins. Many once. As a gift sponge. Thank you less than a month to Volgograd.
Sent quickly. Very soft, I have been using it for several days. Like many, I bought in the photo that will be on a roll... It turns out 70 rubles a piece.
Received & works well
Very pleasant to the touch rags, absorbs well, the divorce does not leave. Thank you for the cancer in the form of a melanin sponge.
Towels are good, ordinary, but 377 rubles for them are expensive, they are not worth it... The store sent quickly. Overall satisfied
Hellooo, i just received the product from you, everything is ok, thank you very much. Good store, fast shipping and fast delivery :).
Hi, good afternoon, excellent arrival time of product bought very good quality, nice presentation, thanks for the present sent, very kind. Greetings. Yours sincerely. Patricio Espindola.
Product complies with the description. Satisfactory delivery time.
The size of each cloth is smaller than the one described
Very fast, instantly absorb water
Very fast shipment and the towel really absorbs big amount of fluid. Thanks for the free pad.
Ordered 13.08 came 27.08
Just excellent. Just without chemistry, you can shine on a glossy surface.
Blisteringly fast delivery with free gift. Yet to try
второй раз заказываю, классные, впитывают супер, стираются тоже, пришли быстро))) странно только, в одном комплекте есть Губка, а в другом нет
nice material havent use
Thanks for the order and gift!