Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dry useful towel and fast delivery
I thought it was a roll of panos, but six panos are separated. They're soft but I don't think it will do me any good because I have 4-legged children who would leave their hairs stuck in the cloths, matter gives for that
Towels are small, but pleasant, like napkins. Description correspond.
Towels correspond to the description as in the photo, came intact, from the moment of payment to the Mail to St. Petersburg delivery 38 days, the track was tracked throughout the route. Bonus to the set of towels, sponge. Neither did not check, I did not communicate with the store, I recommend the goods and the seller.
Good soft rags with a loop. Received in 2,5 weeks.
MOP for road. Fluffy soft and water suck the dust wipe jewelry is very good four. Leftover with hook is used as car wash supplies plan.
I definitely recommend this towels, very useful. Thank you store for little present.
Lovely, quality kitchen towels! Very soft and fluffy, liked all 5 pieces! Thank you so much! Thank you for the fast delivery to the point of issue Pyaterochka, delivery 5 post! Very satisfied!
It came in 14 days. Per pack 5 PCs And sponge as a gift.
It came three weeks before yanao. The store put the gift, thank you, very nice.
Five pieces plus gift melamine sponge. Rags are not yet clear for what it is better to use. In the kitchen is useful
Тряпки мягкие, в деле ещё не пробовала + губка (поролон) в подарок, приятно)
Cloth very nice touch and suitable to wipe
product as described. haven't used yet
Excellent towels absorb perfectly but I thought that they will be slightly thicker and so in general the store is satisfied still put a sponge milamine trifle well, let it be still funny. The fact at all is not so
Полотенца дошли за месяц. Очень мягкие, в деле пока не пробовала.Товар был отправлен вовремя и продавец положил сувенирчик-губку, это очень приятно, спасибо. Продавца рекомендую.
The parcel went for more than a month. I order 2 times. The towel absorbs very well, it is easily washed, soft, pleasant to the touch. The store put a gift, melanin sponge, very nice. I did not communicate with the seller.
Ordered in Moscow 11.10, received 31.10. Packed in a package and arranged with other orders. In the picture, the rags were in a roll, in the order with a stack. Wipe well. I recommend the store.
Quality is good, fast delivery.
The product corresponds to the description, as a bonus, the store gave a melamine sponge, a trifle, but nice. The seller is good, sent the parcel quickly, I recommend.
For gift, thank you
Delivery was fast even though I have an update that the ETA was 01Nov. Order was placed 16Aug. Thank u store for the free gift! No communication with seller.
recibí el paño, se ven de buena calidad, son 5 paños son como lo describe el vendedor, trae una e sponja de regalo
In Mariupol, the parcel arrived in 3 weeks ukrpostom, packed well. In the set of 5 trks of different colors (they go just a stopper, not on a roll, as in the picture! But I read about it in other reviews and was ready for it) + the store put in a gift 1 melamine sponge, for which he special thanks!) the quality of the napkin is like good, very soft, but I do not know how it will be in practice yet. I'll try them in use and then add a review. Seller recommend!
Delivery is very fast, good towels for the kitchen, thanks for the gift, I love these sponges, well they all wash. Definitely recommend the store and towels, thank you.