Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Согласно описанию товара. Отличный материал и отделка. Назад, чтобы купить. Супер укажите.
I don't know if it'll last, but that's what I expected.
As the product description. Great material and finish. Back to buy. Super indicate.
Thanks for beautiful wallet
good
Excellent goods, like leather, do not stink. Compact. Seller respect
Original portfolio of excellent quality, I recommend to store, I am very happy with my purchase, worth every weight I pay
супер быстрая доставка за 14 дней в РБ(Солигорск), качестве отличное
Bien reçu Merci
Super fast delivery in 14 days in RB (Soligorsk), the quality is excellent
Small) Belarusian money is not placed) but to me norms...
Sweet, soft and elegant, Chalet maai 7 cards and Kash, and quick delivery
Goods from Latvia came quickly sewn all very neatly button tight enough never to grow gust itself looks like on photo effect crumpled skin well skin or it is not clear most likely leatherette and for example Belarusian money paper here they do not get in wider than the dollar a little bit out and so everything is okay
Perfect good store arrived before a month
Excellent condition Appreciated
shipped fast and all same as photo will comment the material after i use it
Thank you, the goods are satisfied
Good product arrived in good condition
Very good quality, I loved it
Leather purse, compact. Covered with wax for leather products, became softer.
Конечно не кожа, пошит вроде нормально. Кнопка свободно открывается, тут писали что туго.
Все супер , один місяць в Україну, гроші = якість
Of course not skin, sewn like normal. The button opens freely, they wrote that it was tight.
good item and great store
Товар пришел вовремя все отлично есть запах но не проблема