Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE THESE GLASSES!!! I first ordered it the milk tea colour and I absolutely fell in love with it so it was only right to get all the other colours. I get so much compliments every time I use it. A must buy item!
очень свэг пришли быстро
Lovely glasses, I recommend to everyone
Very good, cute colors and excellent quality
The parcel came to Almaty for 1 month, the glasses are good, did not communicate with the store, the track was not tracked.
Wowww ideal for traveling I loved the color very elegant
Пришли за 17 дней, всё целое, соответствует описанию. Заказываю уже второй раз, всё огонь
The quality of glasses is very cool! I take the first green ones for the second time. Color quality-high. I recommend!
кривоватые. но в целом норм можно брать и носить.
Came in 17 days, everything is whole, corresponds to the description. I order the second time, all the fire
Great option, came in two weeks
I ordered myself such glasses of four different colors: red, green, white and blue. All look cool
Продавец рекомендует. Упаковка была слишком хорошей. Товар хороший, удобный и в хорошем состоянии, но доставка занимает много времени
Normal.
Seller recommended. Packaging was too good . Product is good, comfortable and in good condition but took a long time to delivery
Cool, as in the photo.
очки мегасекси. очень крутые. пришли быстро. пластик качественный, цвет офигенный. когда их надеваешь, то цвет вокруг почти не зеленеет. через время я вообще забыла, что в очках. просто офигенно. форма улёт.жду парик для полного косплея, а вы можете подписаться на мой инст plnkvks
Все хорошо, правда, я ожидала менее насыщенный цвет. Отлично упаковано
Everything is good, though, I expected a less saturated color. Perfectly packed
Прикольні окуляри за свою ціну. Дружина задоволена.
Очки очень хорошего качества. Отличный продукт, он был отправлен в Колумбию очень быстро.
It came quickly. Packed perfectly. Of the minuses, only that the arches are very hard to open
Good glasses. I order the second time in another color.
Very good quality glasses. Excellent product, it was sent to Colombia very quickly.
The goods is according to the picture