Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top seler. nice quality. got more from the store. recommend.
exactly what I expected very happy
Good, when it arrived it was all flat but it recovered in a fee hours.
Good
All perfect, the order arrived much more before planned. Less than 12 hours all foams took their signature.
The delivery was before the date, they come very vacuum and we must proceed to do what the manufacturer says. The black ones took a little longer to get to shape. Now I'll put them up and see the difference. For cutting down the store should at least improve the packaging further as anything can pierce them. The rest I recommend. I hope your review will be helpful.
verygood
Okay
Perfect, to two hours and were nearly expanded.
Blue bought to somehow leave the glaring black. They more give out small, not deep holes, which are present on several panels, but it's not cretic at all. I think against the general background they will not even be visible. They recover for a long time, the fault is a strong vacuum, but I think I will not have to wet, time is plenty. With the store did not communicate, there was no need. Seller recommend
Very nice
came as described, I let them sit spread out face up for 24 - 48 hours and all but 4 were great The 4 I've mentioned are definitely usable since it's a little bit compressed on one edge in the back but I'm soaking them now to have them perfect.
conforme a la description
They come very compact but if you leave it an extended night they return to its original form.
All OK, took for additional noise insulation of the waterproofing. As I will hang, I will complement the review.
1-thought that they will be slightly larger in size. 2-they are of different sizes, when laying, you have to customize the sizes, compress them or stretch them. 3-we think about moving soon, so they have fixed them on the pins for now. 4-in general it looks cool, how much does it work and whether the sounds extinguish-we will check over time. 5-I hope the cats will not sharpen their claws
Excellent Product, meets with expectations. Arrived in short time. To get how you have dipping and are great, just place them when dry completely.
Very good.