Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good.
Great product. Fast shipment. It inflates to normal size 30min after opening.
In sound insulation I understand little, but it looks, as described. Packed very compactly.
The parcel under the vaccine, compressed. UPR instructions to wet and dry. It works all the time, it is possible to dry and glue.
Thanks
Super. Immediately I say, I advise. The quality is excellent. Too. In about 30 minutes, they took their form. Looks good. Thank you store.
Perfect! As described and good material. Will order more.
Came panels in a vacuum film. Unpacked, they immediately purchased their size, but some panels were picked up at the edges. I let them lie down for a couple of hours and everyone got out to the original form. Self-adhesive is very well kept (glued to wallpaper). Purchase satisfied, but ordered little, need a corner of approximately 160-180 pieces for a full echo absorption. Smell almost no
Arrived fast, very well packaged and good quality! Very happy with the purchase!
It's for my brother so I guess it's okay :)
When unpacking Black almost immediately took shape, red look worse. But do not worry. Day lie down in the room and all took a normal form. Quality is excellent, echo room cleared completely
Fast shipping & as described
Ordered 24x2. sent in two separate bags each with 24 pieces. Packed in a bag + pupyrka + film. The plate ваккумированы. After opening the immediately began to take shape. S length 31 cm. Height board 1.8 cm. With пирадмидками almost 5 cm. No odor. Complete the 24 PCs: manual, + 4 pack squares of stickers, each pack 30. Some have deffekty, but mostly all look great.
Packed in vacuum bag, mega tightly, so the panel a little wrinkled, lie down then look try Wet and dry.
Everything is fine even the form has not lost, the smell is small chemical is present but I think it will fade, do not soak and do not wash
I was pleased with the purchase. The parcel reached integrity and in 2 weeks to Finland. Ordered 96 PCs-96 came
Very nice foam! It fits the description 10/10. The manual says after soaking with water put into dryer for 20/25 minutes, I needed a bit more. I was also scared that it would tear up as I squeezed out the water, but it's completely fine, it's tough :)
Super, very fast delivery, good quality, very like again, many thanks.
Everything matches.