Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришло в хорошем состоянии
Goods satisfied
Отлично, размер подошел
Кольца пришли в общей посылке,, быстро. с размерами надо по колдовать , поэтому взял два, одно большое, хотя размер подбирал по таблице.
Very beautiful ring, fast delivery
Super ring and very stylish
Nice ring. The inner part is mobile, which serves as a good anti-stress. Size fits. The skin does not dye, the color itself does not change. Recommend.
все точно по размеру, идеально подошло
Well received and really a very good product for the price. Very pretty on the finger, I think it is better not to shower with to avoid that the ring darkening which would be even normal given the price. I really recommend
Very beautiful ring I ordered not myself I hope fit Very happy with the purchase
It is equal to the photo and very good quality.
Good
The storm is brief. Ring afigenic, I advise, looks very nice: ') I did not communicate with the store.
Muy buena calidad y color, el grosor es el especificado y los tamaños tienen un poco de margen de tolerancia, pero no es mucha la diferencia, ya buen producto
Very nice
16 years, 9 Size fits perfectly on index and middle finger, thumb, for ring and pinky need to order size smaller
Solo me sirve en el meñique e incluso se me mueve un poco bastante en este. Pero en sí el producto es bellísimo, la rosca de cadena es perfecta, no sé atasca, no hace sonidos al girarla ni nada que pueda ser molesto. El tamaño del anillo es adecuado, tampoco es tan ancho y es muy cómodo, con la parte interior curvada para que se ajuste al dedo. El material es resistente y no deja manchas ni marcas.
The rings are very beautiful, the size approached
Is beautiful! Thank you
Everything corresponds, you can buy! The child and the husband are satisfied, the husband quickly "came" ring under the opener of beer-opens only so! (True, the ring scratches) good rings, stainless steel, the chain inside scroll-cool. The store is well done, he delivered everything, although the parcel was rolled around at different points, but came and everything is intact
Zaebumba rings. The size guessed, everyone flew on their fingers without lubrication. Recurent dovoloen
My husband loves it ! Perfect fit too. Thank you for getting it to me so quickly.
Everything is fine!! Fully corresponds to the photo and description of the store! Recommend!! Lukayobiliya got to 22 days!
High
Super! True, wrong with the size, but this is our jamb