Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very small.
почему-то ожидалось что будет больше и массивнее, по факту похоже на детскую пластмассовую посуду))
tnx store i got my thing fast delivery i am happy and satisfied
Same as picture!
He arrived fast
классная вещь
Соответствует описанию. Но не уверена что поместятся крышки
Very convenient thing, I ordered for storage, but it turned out that it is more convenient to use during cooking, so it stands at me near the stove)
All ok. Fast delivery. Thank you
Cool, saves space in the closet
Excellent holds the covers, with the store contacted to unite the parcels, made
It matches what is shown in the description, it is plastic but hard, massive and firm. The order was placed on October 28 and arrived on December 1 at Coahuila (Mexico)
I get pretty scratched.
parfait
A little weak.
all good, works perfectly
маленькое расстояние,помещается 4 или5 крыжек.спасибо большое продавцу.доставка очень быстрая.
Just like the description I need to put it together and prove it takes almost 3 weeks to get there.
Despite the fact that it is plastic, it is very convenient and the place takes up little and the covers are placed a lot, and if the lid is wide, you can remove one section one section As in the photo.
The goods were delivered on time, did not communicate with the store. Organizer is small, the picture looks more. Two covers fit. bought two pieces and glued with Scotch tape.
Plastic thing, came into the cellulose and safety. Went very long 1,5 months, but it is because of the order 11.11. Always like this
it works well but I only can fit 4 lids fit I need to order more but it arrives quickly in 2 weeks in the USA I will recommend this store
As described, good quality in both material and finishes. Well packed. I ship pretty fast to Spain. Order 06/12/2021 and received 21/12/2021
Norms
All according to description. It takes 20 days to arrive.