We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
• Balls simulate frog, cricket and bird sounds
• Smart tap triggers sounds during play
• Choose from smooth EVA or fuzzy wool
• Durable lithium battery provides 10000 plays
Top picks just for you
its really nice my cat loves it and i also got free stickers and two pom-poms! i reccommend!!!@
Little and pretty and a short sound so it doesn't bother, it's great and he loved it. Thanks for the little gifts and stickers.
It's tweeting, but I did not understand from what, when you ride for sure. Thank you
It came before the predicted date. Very accurate the product. Thanks to the store for the present that sent me.
It arrived in perfect condition, fast in a package of various items, making it more comfortable, practical and gives me confidence. My cat enjoys playing with the ball, likes it and makes it feel good. In the pictures, he has it between his legs. It has a small gift detail, thank you store for the kindness. It is recommended.
хороший мячик, кот оценил. Описание соответствует. Доставка чуть менее месяца.
One of the cats loved it. The other one was not interested at all. Ball is soft and makes 3 or 4 different cricket noises. I got 2 cute small balls as gift, so thanks! :-)
Este produto veio no prazo razoável estou contente com o produto.
The kittens are happy :) In the package there were two balls tribute and two stickers, store recommended!
The cat liked the toy.
A good size ball, I liked the cat, at least at first :)
Cat appreciated
Cute and exact to the offered, plus they sent very pretty little gifts
Okay
배터리 없음
The ball that is tweeting! To Kazakhstan delivery month. Everything is like in the description: Pink and tweets when it is moved. The cat liked in the box were two more pomponchiki and a sticker. The ball consists of a material to which dirt sticks, you need to clean regularly.
The toy is boring, the cat is not interesting. I thought she was going, but no, she's just making a deaf sound of kvacya and others. Generally normal, but mine refuses to play. As a gift put stickers and 2 small pumponchiki, here with them the cat is played until now. It was very nice
Everything is fine
Super! I like the kitten. How long will the balls make a sound-let's see.
Super. polecam
The thing is cool, do not tear off the cat.
Excellent!! My cat loves it. Thank you for the 2 small extra balls. ;)
The ball is super!!! Thank you very much for the gifts!
Super cute charm my daughters
It's super! Bring the ball that projects sound when it moves, two smaller fluffy balls (no sound) and some cute kitty stickers! I'm delighted, I recommend!