Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 01.08.21, came 14.08.21 (Sverdlovsk region, Asbestos). Thank you.
nice one .thank you
nice one
достака 3 недели до Москвы очень понравились для кухни самое то
Wonderful!
Towel class. Well absorbs moisture)!
nice
Thank you!
маленькие мягусинкие больше подойдут для деток в садик спасибки
The size of the towel is 23x35 cm. Does not correspond to the claimed. Very soft. I will not re-take.
Small, but it serves its function, well packed.
Normal cloth, in the kitchen will go. (Spoon for comparison).
The order went more than a month, the towels are good, it was necessary to order more)))
Came along with other orders by mail. Peter is about 3 weeks old. Soft. Thank you.
Thank you so much! Very like and inexpensive, I buy a second time, quality towels for hands in the kitchen and you can children!!!
Пришла посылка быстро. Полотенчики красивые, мягкие, подошли по цвету к кухне, довольна. Рекомендую.
Beautiful and so soft
Excellent. children really liked the towels. thank you.
Does not absorb, plush, small
Cute
prišli za niečo vyše dva mesiace. uteráky sú veľmi príjemné a mäkkučké. trošku síce páchnu ale nie je to nič hrozné. odporúčam predajcu
Very soft cool color saturated even after washing did not lose its color thanks to the producer with the producer did not communicate
The towel is soft, pleasant to the touch, well wipes your hands
el producto muy bueno seca bien y muy útil y el envío muy rápido 2 semanas el color no es el mismo pero me encantó más en persona tene buen color para no manchar te ni que se manche rápido
The product corresponds to the description. An indispensable kitchen towel with a loop, very pleasant to the touch sewn around the edges. Delivery 64 days, hung between China and Russia at the intermediate point. The store is good-we recommend.