Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The gloves look cool, fell warm and really are touch. Great product
13/11-21 ordered and received 6/12-21, everything came up, checked-touch works, mobile reacts, store recommend
Corresponds to the description, the material is excellent, warm, sewing quality, mom 74g hand 8 cm, very satisfied, the store recommend, delivery 15 days.
Awesome gloves! Color as in the photo, inside a little shaggy and super warm, the sensor reacts to them 100%, I like it. The parcel came for a month.
Good soft gloves, warm, cozy. Most likely acrylic, but in-10 hands did not freeze, inside the fluffy fleece, quality knitting.
They are baby
Cool gloves, I wear every day. It is convenient to print messages on the phone, respond well. Warm. Beautiful. Fast shipping. Advise!
The gloves are warm and the touch feature works ok. It’s the second pair that I have bought
really nice and warm gloves and they are working with my mobile phone. thank you
Gloves are excellent. I order the second time. Seller recommend. Came to Moscow very quickly
The glove is good, I order a second time. Shipping fast. Seller recommend
Cool gloves, came very quickly. Work well. Simpotic. Thank you. Very satisfied
Cool. Soft inside. Touch's working. Purchase satisfied
Pleasant gloves, a little at the fingertips shine through, but not critical. The mobile screen perfectly reacts to the fingers in these gloves. Recommend, delivery about 2 weeks
Very warm gloves the store quickly sent the order, but it went for a long time in Russia, you can climb in the phone, work. Thank you)
Before Omsk for 2 weeks, with the phone work, the size is excellent, exactly their money is worth it, thanks to the store
Gloves are beautiful, comfortable, fit in size, when touching the phone, the screen works. Gloves are not particularly thick, in the cold autumn will fit, and in winter it will be cold in them. Shipping fast. In general, I'm happy with the order, thank you very much to the store!
Good comfortable soft gloves, for not big women's hands, for not big money, delivery to Moscow about a week and a half, received through the post-store magnet track tracked,
прийшла посилка швидко 20 днів.приємні на дотик. трішки видно нитки, які тирчать. і дійсно можна виконувати певні функції з телефоном.
Delivery month, the product is satisfied, the gloves are warm, comfortable on the hand, the screen touch works fine, the store is very attentive, if there are questions answered immediately, I sent sent
The product corresponds to the description;!! Delivery within a month.
On a wide hand a little narrow. No smell. Warm and beautiful.
Good gloves, outside the yarn is harsh, inside is soft. On hand 7 size approached. Touchscreen works fine. Thank you.
Description exact, inside soft with a start, I recommend the store.