Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good!!
Incomprehensible delivery from the store, you need to track the track number. Pump cool, the ball inflated, the wheels are not yet
Very fast delivery by courier to door. The pump itself is compact, moderately heavy, looks chic) almost like an iPod of an old sample. The dial is large, contrasting. In the car did not check, the bike is great
Very long drove, and came with a defect
Tested here a week I give feedback seems that is very good
To the store special thanks! Always in touch, always helps to solve emerging issues.
Very good quality, sounds strong when inflating but it is excellent product
A+++ Very fast delivery.
Delivery 3 days, courier to the apartment. It didn't work out the first time. So I understand the motor of the compressor was clinched. When trying to start, the fully charged device was turned off, when connected to the charge it turned out to be completely discharged. Sending the video of the defect to the store, agreed that will send a new one. I came today. I didn't want to get off the street. It was almost discharged and there was a mistake. Fully charged pumped 4 wheels of baby stroller up to 3.5 bar each. After 2.5 is already heavy to him Of course, but norms. In general, I took for a hand pump foam generator that I would not pump every 15 seconds. As I thought the car will not put, let it be at home. For all the carriages, bicycles, balls, I think it's perfect.
Аппарат невероятно крут! Тарахтит как трактор, но своё дело знает. По скорости накачивания примерно так же, как напольным насосом. Накачал все велосипедные колёса и мячики в доме. Манометр довольно точный (сравнивал со своим отдельным манометром, показывает один в один). Очень добротно выполнен. Качество чувствуется даже на ощупь. Не сэкономили даже на чехле, но лучше бы это был футляр - боюсь, насос может поцарапаться шлангом и наконечниками. Можно отдельно докупить футляр для зубной щётки и положить в него шланг и наконечники, чтоб это всё не болталось в чехле. В общем, товар мне нравится, продавец отправил быстро, почта не подвела. Даже коробка осталась целая. Упаковано хорошо, можно даже в подарок брать. Рекомендую 100%
Pump does not work straight out of the box out error E02 reboot does not help home temperature 25 degrees
amazing...
The product corresponds to the description. Qualitatively made. Appearance pleases. Works, but I have not tried to pump the wheels yet. No instructions for Russian, but everything is clear
Great compress! Excellent store I recommend it to everyone! Ordered from the Russian warehouse, it turned out not to be a worker, wrote to the seller, sent me a new one works fine! Thank you!!!
Works just super, checked on the ball for massage, fast delivery, good packing, recommend
Amazing product A+++
I order not for the first time, the quality of the goods and delivery deserve all the praise! I recommend to potential buyers.
Everything works, MOT pumped Compact, you can take a hike came very quickly, delivery to the house ..
Приехал испорченным. Часть сегментов экрана не работают и, самое печальное, не работает насос.
Pump bomb shook 3 Kales cool truth heated a little where the adapter is inserted hose
Pumped up all 4 wheels from 1.9 to 2.4 atm (35PS) on a single charge! Shakes not quickly, but confidently. A very good thing! Подкачал все 4 колеса с 1,9 до 2,4атм (35PCI) на одном заряде!!! Кfчает не быстро, зато уверенно. Очень хорошая вещь!
The parcel came quickly, well packed. But the pump is defective. Specifications do not correspond to the description. After turning on the pump on its display offline (without connecting to the wheel), the current pressure (i.e. atmospheric) does not equal to zero.
Delivered promptly. For the action and plus promotional codes from Ali helped to urinate a miracle device for 1.7 k of wooden. The build quality is decent. The machine works. In the case I did not check, but I will necessarily add a review.
Shakes good. Quickly charges. I pumped the wheels on the car, the bike, pumped the ball. Works moderately noisy. Purchase satisfied
Not working. Does not turn on.