Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came very quickly! The box helps slightly. And so everything is whole. I haven't checked yet. Came without batteries. In general, everything is very good. Recommend!
Recibido rápido y todo perfecto,super recomendable en todos los sentidos
All works OK recommend
Matches the description. Perfect. Battery not supplied.
Product as described ad. Good quality. Fast Delivery
Is working
Great device. It is very convenient to change the batteries, works in two bands (power and low-current), the flashlight is very convenient, the sensitivity is good. One word is a thing. I recommend to buy.
Terrific solidifies.
It's perfect better than what I expected works perfect recommended store, fast shipping
Received in 2 weeks! Works well!
Uncle for the shvidku delivery! Non-Chase indicator for operative robots. It's worth it. We're in explauatec. I recommend the stores of the river SPECT!
Excellent
Заказал 11.11.21 получил на 12 день от дня заказа Чувашия. Это мега быстрая доставка с Китая, спасибо продавцу он знает толк в бизнесе. В общем и целом (привет Щербакову) кто в теме тот понял. Всё устраивает в техническом плане, чувствительность с запасом определяет место положение проводки под штукатуркой чётко, а если не хватает чувствительности есть кнопка H/L он увеличивает чувствительность (радиус действия) есть фонарик да ещё и годный можно разглядеть а не просто для галочки, есть лазерная указка. У меня давно завалялся удлинитель на 50 метров в нем обрыв будет на днях чем заняться. Короче годный прибор, в хозяйстве если вы даже не электрик пригодится, не нужно тыкать в оголённые провода как с другими приборами. Всем добра.
All as in the description, delivery is fast!
Shipping for some time long had the products work well working. Quality also good seemed to four.
It looks very good quality, I tried it and it works out, it takes 11 days to arrive
до Архангельской области один месяц.Пришёл без батареек.всё работает отлично .продавец молодец .
Forward while waiting were used, postbox had four performance too like it in on the top
Good
Tester received, works, thank you!
The parcel was 28 days. Everything is super, it works. I recommend the goods and the store.
A good bribor in the farm is useful
Very fast shipping and good quality
The parcel came on time, very quickly. Packing is normal. Everything is as in the description. The quality is good, it works. Thank you very much to the store recommend the store
A good tester for me to work what you need, what would not carry with you constantly multimeter this tester is just an indispensable thing, always at hand