Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery: It takes only 17 days delivery to my hand. Item as described. The product is very well. The zipper teeth are also good. Worth to buy. Recommended this product and the store.
For those who use mostly the maps it is. Made of leatherette, compact fits in the back pocket of jeans.
Это очень полезно и хорошего качества, кожа приятная на ощупь. Быстрая доставка
Отличный, компактный и красивый кошелёк для карт. Удобно носить в поясной, небольшой сумочке. Много отделений для карт и есть одно отделение со змейкой для мелочи и бумажных денег если свернуть пополам. Жалко, что из ненатуральной кожи, посмотрим, сколько прослужит этот материал. Советую данный товар и продавца. Спасибо большое продавцу!
It is very useful and good quality, leather feels nice. very fast shipment
Excellent, compact and beautiful purse for cards. It is convenient to wear in a waist bag, a small handbag. Many card compartments and there is one compartment with a snake for small things and paper money if you roll in half. It's a pity that from unnatural skin, let's see how long this material will last. I advise this product and the store. Thank you very much seller!
The purse is cool, the delivery is also not pumped up, the Department for bills and trifles is good, but, lightning is not super
2,5 недели до Волгограда. Для маленькой сумочки просто идеально.
100% recommended.
2,5 weeks to Volgograd. For a small handbag is just perfect.
Arrived on time, thank you! Will buy other
bien
Liked it, quality is good for the price
The purse looks quality, the material is pleasant to the touch. The child liked it.
One month to Denmark Price 6.99 incl shipping cost Quality is wonderful and well made. Fits perfectly for cards Best recommendations Lots of prayers for your business and good health, store
The goods are happy! Thank you store. It came quickly, sent immediately. Bordeaux color. The size is impressive, not small. The only thing, the castle is not clear, whether it has not developed or flimkovat. But let's look in operation!
I loved it, good quality product, small and practical, you can carry it in your pocket comfortably, without bulging at any time. The color is as it appears in the images, highly recommended, sincerely.
I got a purse, compact, like I wanted. Quality is good. Delivery to Dnepr, Ukraine 13 days. Satisfied, the store respect.
Prekės negavau, bet pinigus grąžino
segunda compra que hago y todo está perfecto!
Быстрая доставка в постамат! Качество отличное! Рекомендую!
I order the second one after a year. Handy Wallet
All as it was in the photo when choosing a thing, it matches. Arrived a thing in 2 weeks.
A beautiful purse, worth your money
Nice wallet