Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice case. The quality is slightly higher than expected. The buttons are pressed well, and the silent mode switch is difficult to use. In general, the purchase is satisfied.
Such a cover I order for the second time, for different smartphones. Excellent quality, thank you!
great
The cover is pleasant to the touch, well lies in the hand. The magnet is powerful, never fell off the holder, incl. On the uneven road. In 4 weeks, the sub-ring was not developed (like some similar models) and does not hang out. Of the minuses, the paint of the magnet itself, because. It is the main spot of contact with the surface when you put the phone anywhere.
Very good product I am very satisfied with its quality thank you to the store
The cover is excellent, I already somehow took such myself on 6s and he showed himself well. On 7Plus sat tight, no problems
Good quality of the cover. Protects well. The sides are high enough. Top for your money.
To Kaluga in 22 days. The cover is quality and pleasant to the touch, the edges cover well. In the middle is a magnet for fastening.
Got the goods. Very cool. Corresponds to the description.
noce cover as in the picture..will start to use from next month recommend
Good case) Thanks, it came quickly)
Absolutely perfect. Reach in Pakistan within a month. In such price great stuff offer by a store. 100 % trustable.
За свои деньги, чехол очень достойный. В меру твёрдый, не сильно утяжеляет телефон, комфортно сидит в руке.
Excellent case, I order not the first time.
The cover is received. the delivery is very fast. thanks to the store. the cover sits perfectly
Great case. Dense, coincides with the holes. Looks bombe. Came along with other Orders with one parcel. With the store did not communicate
Классные чехлы, заказал уже на 3 телефона. Всем доволен! Плотный, внушает чувство защиты для девайса))) кольцо/подставка функциональное, магнит очень хороший! Рекомендую!
The cover is pleasant to the touch. It looks like in the picture. Take it will not regret it
As in the description, the quality is good, the buttons are pressed easily, but light, let us see what happens when wear it
Чехол до Сахалина шёл около месяца. На SE сел отлично. Качество вполне приемлемое. На ощупь приятный, в руке лежит отлично. Рекомендую
Хороший качественный чехол, сзади выдвигающаяся удобная подставка, отзыв после недели использования
The case is good, the phone came up. The product came quickly, the tracker was tracked, I recommend the store.
The cover drove about a month in Moscow, on the iPhone 8 + went perfectly, I advise.
Perfect condition. Took about 4-5weeks to get to me.
The cover is excellent quality is satisfied, the delivery is very fast in Odessa came in 14 days!