We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
An ideal toy for your cats to play with indoors and outdoors. It reduces their anxiety and is fun for the cats to chew whilst keeping them busy during the day. Comes in bright colors, made with high quality cotton and linen that is tear resistant and long lasting.
Top picks just for you
Delivery to Tallinn in Estonia 3 weeks. Packed OK. The goods are satisfied.
my cat absolutely loves it
I don't know how long they'll last but they loved it
My kitten didn't take it into account but that was a risk, so I know about 50% of cats have no effect on the catnip but it doesn't matter
Came in about 2 weeks in Voronezh, probably because there were also orders from other stores at the same day. The pictures of the store correspond. It doesn't smell like mint. I haven't tested the cat yet. I think he will like it)
a mis gatitos les encantó, suelen ser un poco quisquillosos pero este si les gustó porque guele a catnip jsjsj
Cat likes it. Inside the toy rustle
funny
A mi gato the taste
My cat plays little with but corresponds to the description.
Was expecting to have an opening so i can put catnip inside
The cats liked it, but it smells creepy
Normal toy
Everything is super. But plays while the dog))
Cool toy, really liked the cat. Plays, carries it with him everywhere. Very satisfied
I don't know why, but my cats like it.
já recebi obrigado
Delivery to the Irkutsk Region 2 months. The cat is happy).
OK
The cat liked it. Thank you.
My cat liked it at first. But after a while the smell of the catnip probably wore out so she is not interested anymore.
The cat is delighted, I'm delighted with his joy!
esta pequeñito pero para un gato es ideal , lo adoro
The smell is irresistible for cats. The plush is made of resistant fabric. The padding is abundant which makes it a good toy for bites and relieves the need to bite felines. The delivery time to France is long.
My cats are crazy I should have ordered more