Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
шприки не плохие, но упаковано ужасно много поломаных шаров
Small but cute.
Beautiful balls! Came absolutely whole in 20 days to Ufa. They themselves are not large, but they look pretty.
Excellent goods and super packaging, no ball was damaged. All the balls are already with ropes.
Wonderful beautiful bright balls
The order was delivered within 14 days. Size and everything else corresponds to the description
Quality China... for crafts will come down
Order the 11/11 received on 20 /11. Like the description. Very happy
The quality is not very, the sequins are falling. Balls are crumpled (.
Part of the toys broke, part broke, cheap, the color is not bright.
Received in about 10 days, they're great
Toys are small beautiful, came in 3 weeks
Shipping is super fast. To Moscow in 7 days. Despite the crumpled packaging everything is whole. I recommend the store.
Unfortunately, many balls in the kit were damaged: crumpled or scratched and the box in which they were, everything was broken.
The product corresponds to the description, I recommend.
Price and quality are according to
Beautiful, light balls. And for the price come out more profitable than other stores. We came very quickly. Ordered on November 26. Delivery time was indicated in January. They were afraid that they would not be able to come for the new year. And on December 12, the parcel was already ready for extradition. The box was very crumpled, in many places it is broken, it will not work out balls in it. But it pleases that out of 70 balls only 3 were affected. dents on one side. There are no cracked balls. If not fundamentally, you can hang the other side on the Christmas tree and it will not be visible. In the kit there are gold threads. Exactly calculated by quantity. We need to put it on our own.
Unfortunately on delivery some balls cracked, but more than half whole
They're small but that's how I looked for them. I still don't check them if they all come in good shape but they were well packaged and it looks like if :)
Son muy hermosas y llego perfectamente ,lo único es que son más pequeñas de lo que pensé ,pero igual estoy muy conforme porque son hermosas
For such a price, quality class, nothing broke
Balls liked) I was looking for just such in color-the color of champagne, and it is this size 4 cm. Surprisingly, everyone came whole. Only some were slightly crumpled. I could straighten my dents. Packing it is normal transparent plastic wrapped with pourer and in normal soft parcel
I did not see that the diameter is 4 cm, but this is my mistake. In the rest everything is fine, arrived on time, intact and unharmed. Thank you!
2 шарика разбитые один мятый. Остальные норм.
Toys came in one parcel with another product, which is very cool! The quality is good, all whole, nothing was crumpled, they were perfectly packed. Come very quickly! I recommend both the product and the store.