Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great nails! The shape and color are perfect! Thank you!
I received the parcel, everything is fine. The goods have not been used yet. It was packed in a faraway film. Nothing broken, two nails fell off, it's not critical. I advise all the goods and the store.
Came to the states quicker than other items I’ve bought from AliExpress, haven’t tried yet but they look good, I’ll change my review if they don’t work
Good quality false colored nails, 5 star satisfied.
Highly recommended my picture is actual colour
Even better than I thought. Cool, quality nails. Polite store, always answers messages. A little upset about the long delivery. To the seller 5 zvedz. I recommend it!
so beautiful and they last long
Atsiunte for maziau in menesi,grazi shape, patinka kad neilgi,atrodo graziai,uz tokia kaina super kokybe.
The order went from August 17, but came on November 2!!!!
Very nice, though they look very fragile
Cool nails, beautiful the only thing that is very strongly ripened to the pieces on which to hold on and then there is an ugly trace when postponed, the file is not very beautiful, too
They are beautiful I like them and Im so excited for wearing them :)
шли долго 2 мес. на вид класные
They're great. Super nice. Great for the price. Very happy. Just like the photo
Perfect, natural look
Tipes liked. On my nail shape perfectly fit
So far just out of the package, it looks good. The nails don't look too thin.
Nice, thank you:)
С продавцом не общалась. Отправили быстро, доставка в течении 2 х месяцев. Всё соответствует описанию. Пока не применила в использовании. Продавца рекомендую.
The goods correspond to the description, the parcel went more than a month. Quality is normal! Recommend!
Love these nails