Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quality tweezers! My recommendation
Everything is well, packed well, without deformation. Took 2 tweezers, check in.
I'll add a review later when I test. Fast, even instant delivery to Moscow
Товар отлично упакован, доставка быстрая, был вложен вместе со вторым заказом. В работе ещё не проверяла, на вид смыкание хорошее. Продавцу спасибо.
Everything is perfect! It came literally in a week all that I ordered in one day
Very satisfied with the product. Original product
Sharp as a Negro joke. The quality is very good.
Arrived right and well packed. Loved.
Tweezers are good, light comfortable.
Thanks for the fast delivery. Tweezers are cool and very convenient. and thanks for the case
Date but should not yet is used the product is well answer seems okay okay cheap long harness as curio range is well hidden but having reported also can buy together as did OK then wish four key well-used to make key
En very precise I charm wine in less than 1 month to Peru serves for eyelash extension volume 3d 5d
se demoró 12 días en llegar muy rápida la entrega muy conforme con el pedido
Wine very well packed and calibrated. It weighs nothing. That's what I expected. Thanks
I loved it, it came nicely wrapped and there was nothing bending the tip! I have bought before in warehouse and certainly this is the best wrapped and without any details. I'll buy again. I recommend it 10/10
It came fast, I recommend the store.
Super tweezers. Quality is fine. Nice to hold in your hands. Packing look expensive. It came very quickly. They did not communicate with the store.
Very nice high quality precision instruments. The tips close very well aligned. The only drawback is that they are extremely pointy: watch out with them, they feel quite dangerous. Packaging was also very good with a thick air bag.
Super protected shipping demoro 17 days to reach puerto montt chile, very good calibration, very light and comfortable
Дополню отзыв позже, когда протестирую. Быстрая, даже моментальная доставка до Москвы
Excellent! Just like that! And calibrated
The tweezers came quickly, in 20 days. I liked the quality, light, comfortable in my hand to hold, sharp. In general, I am very pleased with the purchase, I will definitely take here more!
Thanks
Exelent arrived just like what I asked for a thousand thanks
спасибо за быструю доставку. Пинцет классный и очень удобный.и спасибо за чехол