Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with the product
Not sent
Received within 20 calendar days in good condition.
Cute and performs its function, just like the photo.
He arrived super fast in 15 days to Peru, excellent. The color is clearer than you see in the photo. Cute, practical and efficient
Pretty good, doesn’t hold the curl
Good thing) the main convenient! And special thanks to the store for the fast delivery!
ok!
Все пришло в хорошем качестве. Довольно быстро (+- 2 недели)
it's very small and I'm not sure it can fit deep enough to clasp the lashes... have yet to try but I've been lookong for plastic ones for a long time. took a long while to arrive by post. ordered jan 16 received feb 18.
I love it.
Товар пришёл отлично упакованный. Опыравдал мои ожидания. Было бы отлично, если бы в комплект входили дополнительные резинки.
Мило и делает свое дело, так же, как на фото.
Он прибыл очень быстро за 15 дней в Перу, отлично. Цвет светлее, чем вы видите на картинке. Милый, практичный и эффективный
Они хорошие, но маленькие
They are good but small
Great eyelash curler! I am allergic to metals so if I use a normal eyelash curler a few days in a row I get a reaction on my eyelids. I have a plastic eyelash curler in the past that broke and I couldn't find a replacement for so long. This one is a lifesaver and honestly curls better than a metal one
Отличные бигуди для ресниц! У меня аллергия на металлы, поэтому, если я использую обычные бигуди для ресниц несколько дней подряд, я получаю реакцию на веки. Раньше у меня были пластиковые бигуди для ресниц, которые сломались, и я так долго не мог найти замену. Этот продукт является спасательным и, честно говоря, локоны лучше, чем металлический
As it looks and came very quickly.
Item was cracked and couldn't be used. A full refund is made. It's hard to find eye curlers of this design of late and I will reorder and hopefully will receive a working product next time round.
Just like the description. It works
Everything has come, very high quality, I advise
Perfect, works like a charm
Ordered on March 20 came on April 11, the packages combined. Small such, neat) like a convenient, you need to get used to
Идеально, работает как очарование