Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The body is metal. It's important. I'm not looking for a good night, I'm not looking for a good deal, I can see in the photo, I'll go over the night I think this plastic is nailassha Lanka in Danom virobi. I will not put it soon, Tom is cold enough, Tom can not pass. Brave for Renault Kangoo 2003r. On the back. The store is not responsible.
They look good quality just lack to test them
Came in general condition, packed well. work.
Lanterns received quite quickly, 16.09 ordered 29.09 received in the Irkutsk region. The description correspond completely, consume 1.3a each, shine decently. In general, the purchase is satisfied. Let's see how much work.
Lanterns 4 pieces as U ordered. Very bright in the cold while they work, the parcel came 6 days before Surgut, laid on the conscience)) the store clearly advise.
To the Moscow region 10 days. Aluminum body. I have not yet checked in work but it was packed in two layers of navel and a box. No damage. I'll check the feedback.
Shines well. the nuts in the kit do not go into the groove, you need to tuck the nuts. Working lighting, as DHO does not fit. A week work, let's see how much is enough
Все пришло цело не повреждены. Свет классный. Проверим в Дели. Потребление на 12в 0.93Ампера
Received in 10 days, the light is white, cold. At 12 V current 1A.
Super quickly sent, looks very high quality.
They are very good spotlights, they arrived well-packed and fast delivery. They're the second pair I buy for my car, recommended store.
Fire
Headlights metell, fastening is available, work, at home shine well, on the street did not check. The order came quickly to stop. Seller and recommend
Дхо пришли в отличном состоянии. Качество выше чем я ожидал. Сколько прослужат будет видно. Товар топ
Delivered as a whole, the headlight works very brightly, the body is metal in the form of a radiator, I think the heat will be removed well, it looks reliable, I recommend.
Ordered 4 headlights, delivery from Russia, shine well, on the reverse or on the fog lamp will quite come down, I recommend!
Заказывал 11.11.21, товар получал на кассе Пятёрочки 20.11.21. Упакован не плохо, крепёж в комплекте. Свет рассеянный, как допсвет самое то.
Hello all from Odessa! The parcel came quickly. Packing normal. Photo attached:
Headlights are just super!!!, the light is bright build quality is good, I advise you to buy exactly!
The packaging a little damaged but the item is fine and as the store puts it. Arrived sooner than expected. It needs to be proven and I'll tell you how they light up.
Ordered 2 pieces of 2 pieces, came with a difference of two weeks, in general burn, all do not sell set will check
Fast delivery DPD (courier to doors) 9 days before Kuzbass, slightly small sooo long shipment by store.!!? Sent for a month, I had to even remind that the goods should be sent. I purchased the kit (for 1135r.) to complement the rear light truck. I think they will cope with this task...
Everything works, we will check on the car how they will shine, advise the store, satisfied with the goods.
Cool lanterns, aluminum body, shine very bright. As not strange reached very quickly from China, the packing is good.
Karobochki a little crumpled, but it did not affect the product delivery super fast to Ukraine in 15 days. Recommend.